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PowerMessenger

Thread began 12/22/2014 3:22 pm by russb335115 | Last modified 1/07/2015 7:40 am by Jason Byrnes | 2074 views | 12 replies |

12/22/2014 3:22 pm | #1 russb335115

PowerMessenger

I am still having a couple of issues with PowerMessenger:

1. Some subscribers are receiving 2 or more copies of the newsletter which is causing them to unsubscribe. I've already tried to increase the time between sending the emails but that doesn't seem to help.

2. The program will not complete without my client having to stop and start it several times, they are forced to baby sit it.

Can these issues be fixed?

12/23/2014 9:11 am | #2 Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

12/23/2014 1:03 pm | #3 russb335115

Jason,

We can do one next Tuesday if you are available. If not then the following Tuesday.

12/23/2014 1:31 pm | #4 Jason ByrnesWebAssist

I'll be out for the holidays next Tuesday, lets do the next one, please let me know when, and provide your contact info in the private message section.

1/05/2015 8:57 am | #5 russb335115

Jason, are you available tomorrow? My client will be sending out another news letter.

1/05/2015 1:55 pm | #6 Jason ByrnesWebAssist

I can call at 2pm EST tomorrow to debug this.

1/06/2015 6:49 am | #7 russb335115

Okay, it usually takes them several hours to complete sending. US it okay if they start it earlier and you can see what's going on at two or do you want to see it from the beginning?

1/06/2015 7:31 am | #8 Jason ByrnesWebAssist

WE need to see it from the beginning, We are going to have to add some debug code into the emails that are sent to track down the cause of the problems.

1/06/2015 10:10 am | #9 russb335115

Okay we are ready on our end let me know when you are ready.

1/06/2015 11:18 am | #10 russb335115

Any idea when we can start? I have the client on hold.

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