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Universal Email Problem

Thread began 12/19/2014 9:25 am by elewis93815 | Last modified 1/22/2015 1:05 pm by Jason Byrnes | 570 views | 6 replies |

elewis93815

Universal Email Problem

Hello,
I have created three separate pages with forms using universal email. All seem to be set up properly, the form re directs to a thankyou.php page, however, I've BCC'd myself on these, for now, and I'm not getting any test submissions coming through???? I'm sure I've missed something really obvious here, but I'm not seeing it. Any assistance would be greatly appreciated.

thanks.

Attached Files
WA HC.zip
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Jason ByrnesWebAssist

Who is your host?

Depending on your host, you may need to set certain options in Universal Email.

Some hosts will work if you leave the SMTP Server setting on the Email Server Tab blank, others will require that you enter the SMTP server address.

Some will work using the standard Mail protocol, other will require that you use the Pear Mail for SMTP, some using Pear mail will require authentication.

Some hosts may require that the from address being used be a valid email address for your domain. Some may require that the option to include the from Email address be passed as an extra parameter.

To be successful with Universal Email, you will need to know the requirements of your host for sending an email using a PHP script.

Also, double check your Spam folder, it is possible that the email is being trapped as spam.

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elewis93815

Thanks Jason, I'll check on all of these that you mentioned. It's funny, most of our clients are GoDaddy hosted and never had any issues. Maybe they have changed their protocol.

Thanks again!

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elewis93815

Hello again!
Well, we may have figured out the problem. Comcast, which provides this client with their email accounts, different from their hosting provider, has some sort of block on these email addresses. The forms submit to my email address, listed in the BCC but non of the others. They are checking into that. My question is two part: Can we control anything, programming wise, on our end to bypass anything weird that Comcast may be doing? Also, I updated the Universal email and cut the email addresses from the CC section to the BCC and it appears that they keep showing up in the CC section as well as the BCC. I don't know if this is a problem or not but I'm wondering why, if I'm deleting them from CC why they keep showing up there???

Attached Files
HC WA UniversalEmail.zip
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Jason ByrnesWebAssist

"Can we control anything, programming wise, on our end to bypass anything weird that Comcast may be doing?"

Thats a rather large question. it really depends on what the "Anything", specifically, is.

If the options are still showing in the E wizard, the change to remove them must not be getting saved some how.

you can edit the code directly to remove the CC and BCC settings. open the webasssist/email/waue_<page_name>_1.php file, where <page_name> is the name of the page.

the BCC and CC code will look like this:
//BCC Entries
$WA_MailObject = WAUE_AddBCC($WA_MailObject,"name@domian.com");

//CC Entries
$WA_MailObject = WAUE_AddCC($WA_MailObject,"name@domian.com");

remove each line to set an BCC or CC address

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elewis93815

Thanks once again Jason for your expertise!

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Jason ByrnesWebAssist

you're welcome.

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