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Facebook linking - no longer including images, descriptions...what gives?

Thread began 12/15/2014 1:20 pm by Nathon Jones Web Design | Last modified 1/23/2015 10:38 am by anonymous | 1541 views | 6 replies |

Nathon Jones Web Design

Facebook linking - no longer including images, descriptions...what gives?

Just wanted to ask if anyone else has noticed that their websites have stopped linking correctly in Facebook?

When we paste a link to any page of our website it used to include an image, description etc taken from the page. This is no longer working so we assume Facebook changed something?

We discovered that we could test our website in the Facebook debugger (https://developers.facebook.com/tools/debug/) but doing so produces the following errors:


Object at URL 'https://www.ledwarehouseuk.com/LED-Lights-Bulbs.php?lbid=386' of type 'website' is invalid because a required property 'og:title' of type 'string' was not provided.

Warning
Curl Error : SSL_CONNECT_ERROR error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure

og:title is in our source code so I don't know why that error is showing. As for the CURL error, we know SSL vs3 isn't used on our server in order to protect against the Poodle vulnerability.

Has anyone experienced this? Have a solution?
Our client did the majority of their business via Facebook linking and this is pretty much destroying their sales. :(

Hope someone can help, thank you.
NJ

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Jason ByrnesWebAssist

The SSL error only seams to happen for me if I click on the Fetch new scrape information button, and not on the Show existing scrape information button. It would seam like that is a problem on the Facebook end, you should contact their support.

For the type/title error, it looks like the type is set to product:
<meta property="og:type" content="product" />

i don't see that on the list of aid types in the documentation:
http://ogp.me/#types

try using Type Website instead of product.

also, I Would move the type to be above the title in the code.

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Nathon Jones Web Design

Facebook have acknowledged it as a valid bug and it has been "Assigned" for fixing.

As you say the SSL error only happens when you click the Fetch New Scrape Information button but prior to that there are issues too because it is stating that og:type is missing even though it exists (I moved it to the top of the og list on my page). Maybe the two issues are related.

Thank you for the advice.
NJ

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Jason ByrnesWebAssist

Seams to be an issue wit the debugger when using an https address.

if you put the standard http address, the debugger scraped the page OK the first time, but then had problem scrapping the page again:
http://www.ledwarehouseuk.com/LED-Lights-Bulbs.php?lbid=386

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Nathon Jones Web Design

It still states that "The 'og:type' property is required, but not present." even though it is present.

Also, I'd disagree that it's scraping the page fine because there is no title, no description and the image we've specified is incorrect, if it even shows an image!

It all seems a bit of a mess really and if they're going to change how things work then you'd think they'd thoroughly test it before rolling it out live and blocking everyone from trading via their site.

I have my doubts if fixing the CURL error will change anything about the title, image, type, description problems we're experiencing.

Thanks for your help.
NJ

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Jason ByrnesWebAssist

These are really questions you should be directing at Face Book support as it is there debugging page that is having the error, they will be able to help far more than I can.

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anonymous

I found a solution

I found a solution. Delete the parameter -SSLv3 in SSL Cipher Suite in Apache Configuration. Restart Apache.

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