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Stuck on Serial number page during install?

Thread began 11/26/2014 12:07 pm by Surdej Web Solutions | Last modified 12/02/2014 1:40 pm by Jason Byrnes | 859 views | 10 replies |

Surdej Web Solutions

Stuck on Serial number page during install?

I has some issue on a GoDaddy (don't use godaddy!!!) hosted site I am building for a client and ended up having to re-install PowerCMS. Now the problem I am having is I can't get past the Serial Number during installation. I don't get any errors and I am copying the correct serial for Design Extender but nothing happens after I click Go To Next Step. It just clears the form. Could it be because I already had an install with this serial number and domain? If so, how do I reset it? If not, what can it be?

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Jason ByrnesWebAssist

Most likely there is a problem saving sessions on your domain.

Use the attached session test page to test your domains for saving sessions.

if the test fails, you will need to contact the host to have them fix the problem, most likely a bad session.save_path setting in the php.ini file.

Attached Files
sessionTest.php.zip
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Surdej Web Solutions

Hi Jason,

I did the session test and it is working properly. The link is in the PM section.

Jeff

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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Surdej Web Solutions

Jason, Thank you! I posted the requested information.

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Jason ByrnesWebAssist

See PM

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Surdej Web Solutions

Sorry Jason... see the PM.

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Surdej Web Solutions

Jason,

Did you have any luck?

Jeff

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Jason ByrnesWebAssist

the .htaccess file you have in the /2014 directory is causing a conflict.

if I rename that file to disable it, I can get past the serial number screen to the next step of the installation.

you will need to rename that file to get through the installation.

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Surdej Web Solutions

Jason, thank you so much! Worked perfectly. Always seems to be something simple.

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