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How do i download my eCart purchase?

Thread began 8/26/2009 4:44 pm by kentads387510 | Last modified 8/27/2009 1:13 pm by Jimmy Wu | 839 views | 3 replies |

kentads387510

How do i download my eCart purchase?

CANNOT DOWNLOAD SOFTWARE THAT HAS BEEN PURCHASED?
HERES MY ODER #
Order # 8UR67123F9649570P

I HAVE PAID IN FULL ON 9/25/09 BUT KEEP GETTING YOUR MESSAGE....
You do not have any activations that can be cleared.

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Jimmy Wu

Try going to your Download Center from www.webassist.com. You can click on the "Your Account" at the top right and then the "My Downloads" at the right. All the products you have purchased should be listed on the left side of the page. If you click on the link for eCart, there should be a download for the extension.

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kentads387510

Call me dumb, but....

Thanks for your reply Jimmy.
My confusion with the eCart download needs noting...
I am a newcomer to your site and software so please bare with me.
The button "EXTENSIONS" on your eCart download page was regarded by me as extensions for the eCart software (after all the heading on this page is eCart Downloads) and not Dreamweaver extensions. So I overlooked it.
I should have read the instruction by I rarely do (am I bad!)

Would it not be more self explanatory if the top button on this page said eCart 4.5.0 Download! and then list all the add-ons after this.

Just a thought and perhaps less frustration for dumb computer guys like me that don’t follow the rules!

Please pass my apologies and this note onto Laura

I really do appreciate your software, it’s graet
Thanks
Barry Kent
ADS-ADVERTISING & DESIGN SERVICES

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Jimmy Wu

The reason that it is titled as extensions is to keep it consistent with all the products that we sell. We have suites that have multiple extensions in them, so all the extensions for that suite get downloaded from the extensions section. Sorry for the confusion, but I hope the tool helps.

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