close ad
WARNING PC USERS: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Activation Key Universal email

Thread began 11/20/2014 6:59 am by john70964 | Last modified 12/01/2014 2:30 pm by Jason Byrnes | 851 views | 10 replies |

john70964

Activation Key Universal email

I tried to open UE but get the online activation message box appear.
I clicked on the Download Center link and it takes me to
http://www.webassist.com/account/downloads.php but I cannot see a serial number.
Can you advise me where to look please?
Many thanks
John

Sign in to reply to this post

Jason ByrnesWebAssist

If you are using the old stand alone Universal Email 3 that is in your order history, scroll down the downloads page to the end, you will see the link for UE 3 in the Archived products section near the end of the downloads page. click the UE 3 link to go to the UE 3 download page which will have the serial number on it.

Sign in to reply to this post

john70964

Thank you Jason I used that activation key.

Should I have a later UE somewhere, perhaps in supersite but I havent come across it yet.
Can you please advise me?

Many thanks
John

Sign in to reply to this post

Jason ByrnesWebAssist

your order history includes Data Bridge, this contains the most recent version of Universal Email.

Sign in to reply to this post

john70964

Thanks Jason
I have Data Bridge 1.2.1
When I go to Insert > webassist >universal email I see the Universal Email Form as attached image
However if I go to page http://www.webassist.com/dreamweaver-extensions/php-email I see a totally differnt looking form for creating an email message.
I suspect I have the wrong extension installed somehow.
Can you please advise me further?
Many thanks

John

Sign in to reply to this post

Jason ByrnesWebAssist

Do you have both Data Bridge and Universal Email 3 installed?

Data Bridge is a replacement of Universal Email, you should have only Data Bridge installed and not any of the extensions that are a part of it.

Sign in to reply to this post

john70964

Hello
I removed Universal Email and deleted and reinstalled Databridge.
I also removed the wincache file.
However I keep getting the error as per image when opening Dreamweaver.

Can you suggest what I need to do to get DW working again.

Many thanks

John

Sign in to reply to this post

john70964

A bit more info, I tried to open
C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS6\configuration\Shared\webAssist\documentEncoding.js
but directory \Webassist\ does not exist

Sign in to reply to this post

Jason ByrnesWebAssist

The error suggests that the WebAssist installer did not run.

Close DW, then Delete the Dreamweaver Cache file from the users configuration folder:
http://www.webassist.com/tutorials/Common-installation-issues

next open the extension manger, and uninstall Data Bridge, then install it again.

when you open DW, it should launch the web assist installer, if the WA Installer does not launch automatically, open a php page to force it to start.

After the WA Installer completes, make sure to restart DW.

Sign in to reply to this post

john70964

Thanks Jason
Thanks Jason
I think it was my mistake.
When I opened DW and saw the error messages I assumed that Dreamweaver had failed and so closed it before all errors had been cancelled. If I had kept DW open it would have taken me to the download and installer routine.
I will know next time!
Regards
John

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...