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Shipping isn't being calculated

Thread began 11/10/2014 1:04 pm by Daryl | Last modified 11/12/2014 10:24 am by Jason Byrnes | 432 views | 5 replies |

DarylBeta Tester

Shipping isn't being calculated

I have just migrated a website to a new server and my client is now stating there is a problem with their Powerstore install. The fact that we have just migrated might be a coincidence.

They have said that when a customer try's to buy an item that postage isn't being added to the final price.

Any idea why I might be experiencing this and how to troubleshoot to find out where the issue is please?

Thanks

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Jason ByrnesWebAssist

See PM

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DarylBeta Tester

See PM

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Jason ByrnesWebAssist

looking at the first 3 products, there is no weight being set. the weight is set to 0.00 grams.

shipping is triggered by weight. where no weight is being set, no shipping can be applied.

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DarylBeta Tester

We haven't set a weight in the past for any of the products and it was working well.

I had a premier session with Webassist where a custom postage was created for this install.

Three options were created when a product was added a price was put into each of the options (UK, Europe, Rest of the World).

This was then passed to paypal based on the users address.

The only thing that I can think (bearing in mind that no code has changed) is that the method for passing the shipping to paypal isn't working....?

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Jason ByrnesWebAssist

It looks to be working for me, since you are using paypal express, the shipping is calculated on the pp_confirm page after you enter the payment details on paypalls site.

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