close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Universal Email Problem

Thread began 11/03/2014 8:14 am by elewis93815 | Last modified 11/03/2014 10:55 am by Jason Byrnes | 1230 views | 3 replies |

elewis93815

Universal Email Problem

I have created a basic contact form for a client and for some reason the form is submitting but it is not going to one of the email addresses on the BCC. In fact I initially tried to put the email address in question in the To and From section but it didn't work. I then also added it in the BCC with a couple of other email addresses just for testing purposes. This email address is hosted with GoDaddy under a C-Panel type account. Not sure what could be going on but my client is only receiving about half of the emails that are being submitted via this form submission. GoDaddy says that there is a scripting error somewhere????

Any assistance would be greatly appreciated!

Attached Files
WA KL.zip
Sign in to reply to this post

Jason ByrnesWebAssist

if the email goes to some addresses but not to others, it cannot be a scripting error, it must be an issue with the SMTP server refusing to relay the emails for some reason, or the emails are being trapped as spam.

Sign in to reply to this post

elewis93815

Sounds reasonable! Is there a way to see or set the SMTP server settings within Universal email? The reason I ask is GoDaddy seems to not be willing to take responsibility for this issue. I know that the email address in question is using GoDaddys outgoing server. Any thoughts???

Sign in to reply to this post

Jason ByrnesWebAssist

to see the SMTP server settings, open the Server Behaviors panel, double click the Universal Email server behavior and click the envelope icon.

In my experience, sending emails using Go Daddy is very hit or miss.

I prefer to use 1 and 1 hosting where i have not had any problems with sending emails.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...