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Data Bridge not accepting serial number

Thread began 10/29/2014 7:05 am by weboholic | Last modified 11/04/2014 11:01 am by Jason Byrnes | 2895 views | 6 replies |

10/29/2014 7:05 am | #1 weboholic

Data Bridge not accepting serial number

After reseting activations and installing the latest version of Data Brige the installer is not accepting my serial number.
I have tried Dreamweaver CC 2014 and Dreamweaver 5.0, same result.

10/29/2014 9:34 am | #2 Jason ByrnesWebAssist

Copy the entire serial number as one string and paste it into the activation window.

when you copy the serial number, make sure not to select surrounding spaces, if you select surrounding spaces, it can cause the serial number to be rejected.

10/30/2014 1:12 am | #3 weboholic

Still not working. It pass the first check and failed after a click on the 'Activate' button. There is no outgoing connection after clicking the button btw.

10/30/2014 2:03 am | #4 Oscar (Xavia Digital)

Same problem. after install the 1.2.1 version i cannot activate data bridgue. The message is "The serial number you entered is incorrect".
I tried in dreamweaver cc and cc 2014.1.
I cleared the cache. Uninstall and install extensions with no result. I tried yo use again data briggue 1.2.0 and dame result.

10/30/2014 11:24 am | #5 Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

11/04/2014 10:53 am | #6 weboholic

Confirmed that it works again. Thank you very much.

11/04/2014 11:01 am | #7 Jason ByrnesWebAssist

you're welcome.

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