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Problem adding images or links in IE only

Thread began 10/08/2014 7:00 am by MagsW | Last modified 10/09/2014 4:26 pm by MagsW | 305 views | 6 replies |

MagsW

Problem adding images or links in IE only

We're having an issue when trying to browse the server to add a link or image. The problem is only in IE (which is what our client uses) - when you select the text and click the Link button, the window opens but seems to have more options than normal (see screengrab). If I type in a link then click OK, the window won't close. The close button top right won't close it either and the Cancel button also does nothing - in fact the only way to close the window is to hit the Back button, so of course the link doesn't get added. Same issue when trying to add an image - the image window won't close either.

I followed the instructions in another post to update CKEditor and add the meta info for IE9 but this hasn't helped. I have IE11 and I think my client is on 9 or 10 but seems to be the same problem on all versions.

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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MagsW

Hi Jason, details in PM section.

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Jason ByrnesWebAssist

see PM

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MagsW

See PM

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Jason ByrnesWebAssist

I am not able to reproduce, the link and image boxes are working fine for me in IE 11.

try clearing the browsers cache.

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MagsW

I did clear the cache and still had the problem, and my client was also experiencing the same issue. However, I think it may be an IE compatibility issue - I've just tried Change Compatibility View Settings and added my site to the list, and it now works fine for me. I'll get my client to try the same thing!

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