close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

ecart 5 and universal email being delayed or not sent at all

Thread begun 8/21/2014 7:36 pm by eric284736 | Last modified 8/22/2014 11:25 am by Jason Byrnes | 2117 views | 7 replies |

eric284736

ecart 5 and universal email being delayed or not sent at all

Hi Jason,

I have a cart setup that was functioning fine until yesterday. The order goes thru and is recorded in the database, but the email is either being delivered 24 hours later or not at all. I am pretty sure this is not an issue with the cart or UE, but I wanted to be sure.The host does not see an issue on their end and the copy of the order email goes to a gmail account. I am suspecting a block on gmail's end, but before I make any changes I wanted to make sure there was nothing on the cart end causing it.

thx
Eric

Sign in to reply to this post

Jason ByrnesWebAssist

  but the email is either being delivered 24 hours later or not at all.  



The Way that universal email works is to compile the email message, then pass it on top the SMTP server.

Once it is passed to the SMTP Server, it is up to the SMTP server to read the header, look at the to address and relay the email to that address.

Any delay on the email being delivered would either be the SMTP Server queue being backed up, or the route that the email takes to it's final destination, or it could be a combination of both.

just like when you ping a website, it goes through a few differant routers, emails will pass through different routers on the way as well.


Where the email is being sent sometimes or slowly, that doesn't point to a problem with Universal Email compiling the message and passing it on, it points to a problem on the smtp server, or the message is being delivered but trapped as spam

Sign in to reply to this post

eric284736

Thanks Jason!

Sign in to reply to this post

Jason ByrnesWebAssist

you're welcome.

Sign in to reply to this post

eric284736

Jason - one more question. I am going to try to use a gamil account as the smtp server to send the email.

Should I configure this using pear or can I just use the smtp.gmail.com and point to port 465?

thx!
Eric

Sign in to reply to this post

Jason ByrnesWebAssist

You have to use pear mail to send through the gmail server, it requires authentication to send

Sign in to reply to this post

eric284736

Thanks!

Sign in to reply to this post

Jason ByrnesWebAssist

you're welcome.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...