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ecart 5 and universal email being delayed or not sent at all

Thread began 8/21/2014 10:36 pm by eric284736 | Last modified 8/22/2014 2:25 pm by Jason Byrnes | 457 views | 7 replies |

eric284736

ecart 5 and universal email being delayed or not sent at all

Hi Jason,

I have a cart setup that was functioning fine until yesterday. The order goes thru and is recorded in the database, but the email is either being delivered 24 hours later or not at all. I am pretty sure this is not an issue with the cart or UE, but I wanted to be sure.The host does not see an issue on their end and the copy of the order email goes to a gmail account. I am suspecting a block on gmail's end, but before I make any changes I wanted to make sure there was nothing on the cart end causing it.

thx
Eric

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Jason ByrnesWebAssist

  but the email is either being delivered 24 hours later or not at all.  



The Way that universal email works is to compile the email message, then pass it on top the SMTP server.

Once it is passed to the SMTP Server, it is up to the SMTP server to read the header, look at the to address and relay the email to that address.

Any delay on the email being delivered would either be the SMTP Server queue being backed up, or the route that the email takes to it's final destination, or it could be a combination of both.

just like when you ping a website, it goes through a few differant routers, emails will pass through different routers on the way as well.


Where the email is being sent sometimes or slowly, that doesn't point to a problem with Universal Email compiling the message and passing it on, it points to a problem on the smtp server, or the message is being delivered but trapped as spam

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eric284736

Thanks Jason!

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Jason ByrnesWebAssist

you're welcome.

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eric284736

Jason - one more question. I am going to try to use a gamil account as the smtp server to send the email.

Should I configure this using pear or can I just use the smtp.gmail.com and point to port 465?

thx!
Eric

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Jason ByrnesWebAssist

You have to use pear mail to send through the gmail server, it requires authentication to send

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eric284736

Thanks!

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Jason ByrnesWebAssist

you're welcome.

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