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On the checkout_failure page is there any session variable or error code I can display to a user assist when they call me for help?

Thread began 8/10/2014 1:07 pm by ALeo14971367 | Last modified 9/18/2015 4:20 pm by Ray Borduin | 449 views | 3 replies |


On the checkout_failure page is there any session variable or error code I can display to a user assist when they call me for help?

I noticed the checkout_failure page is a bit sparse and I was wondering if there was any information about the failure that I can safely display to the user to assist in helping them if they call me for help. I am currently using and ups and fedex for shipping rates.

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Jason ByrnesWebAssist

YEs, you can add bindings for the checkout response to the failure page.

see this tutorial for details:

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I don't see any of this available in eCart 6. Is there a different way to debug?

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Ray BorduinWebAssist

If you are debugging I'd suggest dumping the entire session to the page and you can look for what is erroring:


If you are thinking of adding client-facing errors, then you need to be a little careful. Credit card companies suggest not including any identifying information when cards fail. If you include a message like "Expiration Month is wrong" then if someone has a stolen card number they can just try different months.

If you are looking for information on failed transactions, I'd suggest emailing it to yourself and not displaying it to the client. Maybe just ask the client to call on the failure page and email you the session dump so you can look into it if they call.

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