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Cannot uninstall extensions in Dreamweaver CC 2014

Thread began 7/28/2014 6:54 am by bpitcher32 | Last modified 9/15/2014 8:36 am by Jason Byrnes | 5276 views | 8 replies |

7/28/2014 6:54 am | #1 bpitcher32

Cannot uninstall extensions in Dreamweaver CC 2014

I have Dreamweaver CC 2014 and Adobe Extension Manager CC installed. When I open Extension Manager there are no extensions installed for Dreamweaver. When I try to install WebAssist Data Bridge I get this message. I get a similar message when trying to install eCart

The extension you are about to install conflicts with the following extensions. Do you want to remove the following extension and continue installing?
The extension'Data Bridge' installed in the product 'Dreamweaver CC 2014'
When I press 'Yes" I get this message. Error occurred. Eroor code is -451. The extension wil not be installed.

I have unistalled and reinstalled Extension Manager and Dreamweaver several times. Originally there was an extension in Dreamweaver for server behaviors, now that is gone. I do not have a clue where to go from here. Any ideas?

7/28/2014 11:44 am | #2 Jason ByrnesWebAssist

try recreating the users configuration folder as outlined in step 12 of the Adobe troubleshooting guide:
http://helpx.adobe.com/dreamweaver/kb/troubleshoot-javascript-errors-dreamweaver-cs4.html#main_user_config

7/28/2014 12:17 pm | #3 bpitcher32

Jason, Nothing changed. No extensions show in the Extension Manager. When I tried to install 'Data Bridge' I received the same set of messages and error message. - Any Other Suggestions?

7/29/2014 8:41 am | #4 Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

9/07/2014 8:18 am | #5 bpitcher32

Cannot uninstall extensions in Dreamweaver CC 2014

Jason,
Please excuse my delay in replying. I am only in front of my computer on weekends and evenings. I will be in front of my computer Thursday September 11th from 9am to 4pm eastern time. Please have an engineer contact me on my cell phone (908) 531-3365. I am anxious to resolve this problem.
Brian

9/08/2014 8:51 am | #6 Jason ByrnesWebAssist

OK, I Will call on Thursday

9/11/2014 12:11 pm | #7 Jason ByrnesWebAssist

Try uninstalling The Adobe CC Apps from your system, see the following page for details:
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

then reinstalling the CC applications.

9/14/2014 6:58 am | #8 bpitcher32

After uninstalling every reference to Adobe on my hard drive - all WebAssist extensions are now installed and working.

9/15/2014 8:36 am | #9 Jason ByrnesWebAssist

Glad to hear it is working.

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