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Error code -451

Thread began 7/18/2014 9:37 am by pat440206 | Last modified 7/21/2014 8:54 am by Jason Byrnes | 1555 views | 8 replies |

7/18/2014 9:37 am | #1 pat440206

Error code -451

I am getting this error when I attempt to install extensions. Help please. Thanks!

7/18/2014 9:38 am | #2 Jason ByrnesWebAssist

Sounds like problem with the extension manager, uninstall the extension manager, then reinstall it.

7/18/2014 10:14 am | #3 pat440206

Originally Said By: Jason Byrnes

Sounds like problem with the extension manager, uninstall the extension manager, then reinstall it.

7/18/2014 10:15 am | #4 pat440206

Originally Said By: pat440206

7/18/2014 10:56 am | #5 Jason ByrnesWebAssist

make sure you are selecting to download the extension files.

the install process i use is:

Click the download link, if you have the option to open the file or save it, make sure to select the option to save, (in some cases like safari, it may be set to automatically open known files, this should be disabled)

after the extension file is downloaded, open the extension manager, and click the install button in the Top Right, then browse to the extension file that you saved to start the install.

7/18/2014 3:23 pm | #6 pat440206

Cannot install Web Assist extensions

Originally Said By: Jason Byrnes

Attached Files

Web Assist Tech Support.docx

7/21/2014 7:09 am | #7 Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

7/21/2014 8:17 am | #8 pat440206

Originally Said By: Jason Byrnes

7/21/2014 8:54 am | #9 Jason ByrnesWebAssist

ok, glad to hear it is working.

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