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paypal in-context checkout hangs in IE

Thread began 6/24/2014 5:50 pm by lisa268358 | Last modified 7/15/2014 4:37 pm by Jason Byrnes | 1370 views | 22 replies |

lisa268358

paypal in-context checkout hangs in IE

In internet explorer, the paypal option on my store just spins and spins. Sometimes it will load an unformatted paypal window and other times it does nothing. Its working well in all other browsers. Is there a problem with in-context checkout in IE?

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Jason ByrnesWebAssist

What gateway are you using?

do you have a URL where I can see the problem.

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lisa268358

We are using firstdata for credit cards, and paypal express checkout for paypal. Issue is only with paypal in IE.

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Jason ByrnesWebAssist

I am not able to reproduce, what version of IE are you using?

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lisa268358

I am using IE 11.

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Jason ByrnesWebAssist

That's what I am testing with. I have tried on a few different computers and cannot reproduce the problems.

Have you tried other systems? maybe a setting on your system.

Have you tried clearing the browsers cache?

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lisa268358

Yes. I have had several customers call to say they were unable to order with paypal as the hourglass just kept spinning. I have tried from three computers here, and I cannot complete in IE 11. I'm attaching a screenshot of what is showing once the hourglass eventually goes away. It seems like something isn't loading properly.

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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lisa268358

Please see PM

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Jason ByrnesWebAssist

See PM

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