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Additional email Recipients in eCart 6

Thread began 6/17/2014 5:06 pm by joerg431091 | Last modified 6/26/2014 12:01 pm by joerg431091 | 840 views | 17 replies |

joerg431091

Additional email Recipients in eCart 6

I like to add additional e-mail accounts as recipients for the order confirmation in eCart 6. For whatever reason, the “Universal Email” is not displayed in my server behavior list of the confirm.php page (I had the same problem with eCart 5 so I guess this is a problem with my dreamweaver). Anyway - with eCart 5 I simply added those email addresses in the code as:

$RecipArray[$CurIndex ][] = “samplename@sample.com, samplename2@sample.com, samplename3@sample.com”;

In eCart 6 I have the following code in the confirm.php page:

$RecipArray[$CurIndex ][] = "".(WA_getSavedFormValue('CheckoutWizard_Basic_Default','First_Name')) ." ".(WA_getSavedFormValue('CheckoutWizard_Basic_Default','Last_Name')) ."|WA|".(WA_getSavedFormValue('CheckoutWizard_Basic_Default','Email_Address')) ."";

How would I add additional email addresses to above code or is there a better way (if the universal email server behavior is not accessible) to do this?

Thanks a lot and best regards,

Joerg

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Jason ByrnesWebAssist

add additional addresses by adding additional reciparray lines:

$RecipArray[$CurIndex ][] = "".(WA_getSavedFormValue('CheckoutWizard_Basic_Default','First_Name')) ." ".(WA_getSavedFormValue('CheckoutWizard_Basic_Default','Last_Name')) ."|WA|".(WA_getSavedFormValue('CheckoutWizard_Basic_Default','Email_Address')) ."";
$RecipArray[$CurIndex ][] = "samplename@sample.com";
$RecipArray[$CurIndex ][] = "samplename2@sample2.com";

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joerg431091

Hi Jason,

Thanks a lot. I added the lines and am not sure whether it works. The additional e-mails do not come in immediately with the order confirmation. I noticed some of the test orders coming in to the added recipients at a long delay which did not make sense to me. Is it possible that they might go through at a delay? I will monitor this and see whether I can pinpoint what exactly happens.

here is the code I added as suggested:

$RecipArray[$CurIndex ][] = "".(WA_getSavedFormValue('CheckoutWizard_Basic_Default','First_Name')) ." ".(WA_getSavedFormValue('CheckoutWizard_Basic_Default','Last_Name')) ."|WA|".(WA_getSavedFormValue('CheckoutWizard_Basic_Default','Email_Address')) ."";
$RecipArray[$CurIndex ][] = “name@domain.com”;
$RecipArray[$CurIndex ][] = “name2@domain.com";



I have also an additional problem that I had ever since I started with e-Cart 6:

1.) Loader does not stop after clicking continue in the checkout.php page

This does not happens every time but unfortunately most of the times:

In the checkout.php page = after entering billing and shipping information and clicking the continue button the loader starts and I see the confirm.php with the payment Info load in the background but the page remains gray with the loader running in the front.

If this happens and I refresh the page and click continue again - the confirm.php page loads fine

2.) Loader does not stop after clicking submit your order in the confirm.php page

After entering the payment info in the checkout.php / confirm.php page = the loader starts - does not stop and the page does not change to the checkout_success.php page.

The order does go through but the customer does not get to the confirmation page.

I had this with several websites that I tried to change to eCart 6 already and thought it might have been a conflict with some js or css code but even after stripping all the codes from the checkout pages - this still happens most of the time.

Any help would be greatly appreciated.

Best,
Joerg

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Jason ByrnesWebAssist

Yes, it is possible for the SMTP server to send the order details to the other recipients at a delay.

for the other issues:


Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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joerg431091

Thanks Jason,

I am not sure why but only one of the two additional email addresses we added does receive a copy and also not all of the test orders that we placed and with delays of up to 8 hours.

For the Skype Username and US phone number = please see PM

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Jason ByrnesWebAssist

Any Delay in the emails sending and some recipients not receiving the email will be a problem with the SMTP server, you would need to work with the host to find the cause of those problems.

I will call on tuesday to look into the other issues.

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joerg431091

Great. Looking forward to your call.

Best,
Joerg

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joerg431091

Kindly see PM

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Jason ByrnesWebAssist

I am still not able to reproduce, perhaps it is specific to the billing / shipping info you are entering. In the private message, can you provide the info you are entering for billing and shipping.

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joerg431091

Please see PM

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