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Why is PayPal displaying the calculation of eCart discounts and charges as Shipping and Handling?

Thread began 6/15/2014 11:34 pm by mora398588 | Last modified 6/26/2014 3:57 pm by Jason Byrnes | 1653 views | 9 replies |

mora398588

Why is PayPal displaying the calculation of eCart discounts and charges as Shipping and Handling?

I have recently noticed that if eCart is displaying and forwarding both discounts and charges to PayPal, they are displayed as a "Shipping and Handling" option line item under PayPal. However, when discounts are only being applied, but no charges, PayPal displays a "Discount" options line item with the correct discount total.

I understand that PayPal limits the number of option line items it can display at any given time. I also have noticed within my (pp_confirm.php) page that that eCart charges subtracts from any eCart discounts. This appears to be the catalyst for the "Shipping and Handling" option line item which PayPal appears to be displaying.

Is there a way to reword the PayPal "Shipping and Handling" label so it correctly displays the difference between charges and discounts?

My site does not apply taxes or shipping charges. Is there a way to modify these options to display the charges and discounts correctly?

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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mora398588

Jason, the site is in development and I am unable to provide you a link or upload it to our web-hosting service provider as our current site is still active. I am open to share my screen and allow you the opportunity to view the problem on my testing server.

View private message...

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mora398588

Please see PM...

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Jason ByrnesWebAssist

I Just tried calling and was not able to get through. I Will try again next week.

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mora398588

I saw your call come through, but I was out of my home at the time. I hope to hear back from you soon.
Thank you.

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Jason ByrnesWebAssist

We Scheduled a time at 10am on Thursday.

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mora398588

Thank you, Jason. If you wish, and if you have the time, you are free to review any other outstanding technical support issues.

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mora398588

Thank you, Jason. Your time and support was much appreciated!

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Jason ByrnesWebAssist

you're welcome.

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