activation

Also having trouble with activation even after resetting all activations... it tells me there are too may activations already. And this is my only computer, so should only be one activation.

Any help in getting this activated would be greatly appreciated.

In the private message section, send the serial number and the Mac address for the active connection.


On windows, To find out the MAC address:?
1) Go to the Start Menu -> Run. Type "cmd" and click on OK to bring up a command prompt.?
2) At the command prompt type "ipconfig /all > c:\\ipconfig.txt"?This will create a file in your C drive called ipconfig.txt. This file will have the MAC address in it.

On Mac:
1) Open System Preferances
2) Go To Network
3) in the list of connections, select the active one, and click the advanced button
4) Go to the Ethernet tab and note the Ethernet ID


i can use that info to generate the activation license file for you.

Thanks, PM sent.

License and instructions sent to your email.

Thanks Jason, but that didn't seem to work either.

I tried to rename the config and start over, but couldn't get that to work. Any other ideas?

Thanks

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

Info in PM

I found a problem in the license file i generated the other day, I created a new one and sent to your email. If that one still doesn't work, I will give a call to investigate.

Activation code not accepted.. K9zTn-7QIiw-0yOH4-RXfSn Could not find the activation link on your site.

I tried the directions above for my MAC couldn't find an Ethernet Tab but found the WIFI ID 00:26:bb:16:7f:5f

Thanks

Nick

We fixed the issue with activation on Sunday evening, the activation server should be back up.