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i bought ecart 6 and it is not installing in dreamweaver cc . it loads the extension but gets to step one of installation and then hangs

Thread began 6/11/2014 2:33 pm by lisa414616 | Last modified 6/11/2014 4:27 pm by Jason Byrnes | 1132 views | 9 replies |

lisa414616

i bought ecart 6 and it is not installing in dreamweaver cc . it loads the extension but gets to step one of installation and then hangs

i have bought ecart 6 . i install the extension in dreamweaver extension and then click on install. it gets to progress one and then just hangs - then brings up this constant message that says there is a problem loading the extension. please reply urgently to me as i need to work on a cart and have it done by friday

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Jason ByrnesWebAssist

Make sure to download the MXP File to your computer beofre installing.

When you click on the download link, you may have the option to Open it or Save, select the option to save it.

once the download completes, open the extension manager. In the extension manager, click the install link, then browse to the location where the MXP file was saved to launch the installation.

after completing the installation in the extension manager, open DW. This should launch the WebAssist Installer to complete the installation. If the WebAssist installer does not launch automatically, you may need to open a php page to trigger it.

After the WebAssist installer completes, make sure to restart Dreamweaver.

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lisa414616

mxp?

sorry where do i find the mxp file? also the window error it gives me is a javascript error

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Jason ByrnesWebAssist

The MXP file is the one you download from our site in the eCart downloads section.

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lisa414616

i did exactly as you asked and it gives me a javasscript run time error and does not get passed the ist download phase - I am not sure what to do - i downloaded the ecart for dreamweaver cc - is there another file i am missing?

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Jason ByrnesWebAssist

what is the exact error?

can you send a screen shot?

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lisa414616

screen shot

this gives me the same error on my pc as it does with my mac. So it hangs on the first step of the installation and then gives this error. desperate for your help!

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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lisa414616

time to call

thank you that will be appreciated

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Jason ByrnesWebAssist

I have sent a skype contact request.

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