Can't activate Site Import extension

Hi, guys. I went through the WA forums, my support dept., etc., but I haven't been able to figure out what's wrong. You're my last hope. I reset all my activations. We have a proxy at work, but it's set up correctly, but for some reason, it can't connect. First, it states "Internet connection detected," then, "serial number verified," but when I press enter, it states "unable to connect to server" in red. My netadmin said the proxy is setup correctly that it may be a problem with your server. Hence, my email. Could you look into this? Let me know what info. you need from me. Thanks in advance, Jose Charriez...

in the private message section, send the serial used to activate and the MAC address for the active network card and I can generate the license file you to activate manually:


On windows, To find out the MAC address:?
1) Go to the Start Menu -> Run. Type "cmd" and click on OK to bring up a command prompt.?
2) At the command prompt type "ipconfig /all > c:\\ipconfig.txt"?This will create a file in your C drive called ipconfig.txt. This file will have the MAC address in it.

On Mac:
1) Open System Preferances
2) Go To Network
3) in the list of connections, select the active one, and click the advanced button
4) Go to the Ethernet tab and note the Ethernet ID

Hi, Jason.

license and instructions sent to email.

That did the trick, Jason. Thank you, very much...

you're welcome.