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Power Messenger white page on new server

Thread began 5/22/2014 10:48 am by troyd | Last modified 5/22/2014 11:33 am by Jason Byrnes | 318 views | 2 replies |

troyd

Power Messenger white page on new server

We migrated an entire domain from server A to server B. The Power Messenger now shows only a white screen. Do we need to do something to update the license with the new IP address?

We changed nothing in the files so I doubt there is a blank space anywhere in the code. So before I stared searching for that, I wanted to make sure we didn't need to change the activation for this domain.

If I delete the current activation and reactivate it within my WA login, will that cause any issues with the current setup on the server?

Thanks,
TroyD

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troyd

Scratch that

I think I fixed it. It turned out that the connection password needed to be reset in the database. The migration affected the encryption of the passwords in the MySQL database. I should have looked at that first.
Sorry.

Thanks,
TroyD

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Jason ByrnesWebAssist

Glad to hear it is working.

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