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Express Checkout PayerID is missing

Thread began 5/05/2014 12:09 pm by Heckie | Last modified 5/07/2014 3:59 pm by Jason Byrnes | 4639 views | 8 replies |

5/05/2014 12:09 pm | #1 Heckie

Express Checkout PayerID is missing

Using eCart 6.0.6

I have set up a new cart using PayPal Express Checkout, but keep getting an error message:
Your transaction could not be completed.
10419 Express Checkout PayerID is missing.
2014-05-05T19:10:24ZFailure57b96f8fe70d1Express Checkout PayerID is missing.Express Checkout PayerID is missing.10419ErrorTransaction refused because of an invalid argument. See additional error messages for details.The PayerID value is invalid.10406Error63.010850615

I have attached my pp_confirm.php page for you to see.

5/05/2014 12:12 pm | #2 Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

5/05/2014 12:24 pm | #3 Heckie

Skype details below.

5/06/2014 7:07 am | #4 Heckie

Please can someone give me a call to discuss? I am available any time.

5/06/2014 11:46 am | #5 Jason ByrnesWebAssist

I have sent a skype contact request.

5/07/2014 12:33 pm | #6 Heckie

I've accepted your Skype request.

5/07/2014 2:05 pm | #7 Jason ByrnesWebAssist

We looked at this in a connect meeting and disabled the sandbox setting for the paypal get payer info behavior.

5/07/2014 2:19 pm | #8 Heckie

Thanks very much Jason - appreciate your time!

5/07/2014 3:59 pm | #9 Jason ByrnesWebAssist

you're welcome.

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