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I get an error message when click OK to create eCart Object

Thread began 4/16/2014 3:13 pm by s_lasry191696 | Last modified 4/22/2014 12:40 pm by Jason Byrnes | 859 views | 10 replies |

s_lasry191696

I get an error message when click OK to create eCart Object

Take a look at the attachment. I use eCart 5.0.7 and DW CS6. Appreciate if you can help me on how to solve this. Please help.

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s_lasry191696

I get an error message when click OK to create eCart Object

anyone?

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Jason ByrnesWebAssist

That error is referring to eCart 6 code, but you say you have eCart 5?

did you have eCart 6 installed at one time?

try uninstalling eCart 5 from the extension manager then reinstalling it. also, Delete the Dreamweaver Cache file from the users configuration folder:
http://www.webassist.com/tutorials/Common-installation-issues

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s_lasry191696

I do not have ecart 6. Never purchased it. I installed only ecart 5.0.7 for the first time (no previous ecart extensions were installed).

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Jason ByrnesWebAssist

do you have any other extensions installed?


did you try the sugestion of uninstalling eCart 5 from the extension manager then reinstalling it. also, Delete the Dreamweaver Cache file from the users configuration folder:
http://www.webassist.com/tutorials/Common-installation-issues

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s_lasry191696

Yes I have cleared the cache, uninstalled and reinstalled the eCart extension and I still get the same error. I use also the latest DataBridge and latest DesignExtender. I need the eCart to work for me. You help is greatly appreciated.

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Jason ByrnesWebAssist

With Data Bridge and design Extender, eCart 5 must be installed first.

make sure you have the correct install Order:
eCart5, then design extender and Data Bridge.

if you have installed eCart5 after Design Extender or Data Bridge, you should uninstall all 3 then reinstall eCart 5 first.

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s_lasry191696

Hello Jason,

I followed the exact steps you have recommended but I still get the same error message when I try to create an ecart object. Please help me as I am in time constraint here.

Thank you for your help and cooperation

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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s_lasry191696

Hi Jason,

My Skype username is: shalomlasry (all in one word and no caps). I am in front of my pc, please contact me as soon as possible. (my webcam is not working well, is that ok?)

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