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Validation not working, emails not sending, no errors.

Thread began 4/14/2014 12:32 am by Lee Firth | Last modified 4/28/2014 9:19 am by Jason Byrnes | 1379 views | 22 replies |

Lee Firth

Validation not working, emails not sending, no errors.

I have applied a simple contact form to my page and set it up to email the contents but nothing gets sent and the validation doesn't work. At least nothing is displayed, I think the form is actually being validated because invalid=true is appended to the url.

The page is zebraprintersonline.com.au/contact-us.php

You will need a username and password to view the page as it's under development. The username is zebra and the password is al765bd

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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Lee Firth

See private message.

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Jason ByrnesWebAssist

in the universal email behavior, you have left the go to setting empty.

edit the universal email instance on the page and set the go to page to redirect to a success page.

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Lee Firth

Hi Jason, thanks for pointing that out, but that wasn't the issue I am concerned about, that shouldn't stop an email from being sent. My issues are:

The WebAssist form validation doesn't work and the form does not send.

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Jason ByrnesWebAssist

I added code to write the session to the page, then tested.

it is submiting the form fine form me, and writing the email log to the page as:
["waue_contact-us_1_Log"]=>
string(61) "Sending To: sales@zebraprintersonline.com.au... Success


so it is saying that the email is being transferred to the SMTP server.

if you are not receiving the email, then the SMTP Server is not relaying it to you for some reason.

double check that the from address is a valid email address for your domain and that the SMTP server are correct for your host.

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Lee Firth

My apologies, I was sending to a non existing email address.

That only leaves the validation not working.

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Jason ByrnesWebAssist

I am not able to reproduce, the validation is working fine for me.

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Lee Firth

What browser are you using? Validation sort of works in Firefox although I think that it's the browser validation not WebAssist and it will submit regardless of what you put in the security field. Safari will submit a blank page.

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Jason ByrnesWebAssist

I've used Fire Fox, Safari and IE on both Mac and Windows and cannot reproduce the problem, the validation is working fine in my tests.

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