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i can't access my downloads... i get an error message "My email address is: not verified" and none of my product downloads are available...

Thread began 4/04/2014 9:57 am by daniel276949 | Last modified 4/04/2014 12:45 pm by Jason Byrnes | 294 views | 4 replies |

daniel276949Beta Tester

i can't access my downloads... i get an error message "My email address is: not verified" and none of my product downloads are available...

I can log in ok, then I get the above message and then nothing and I keep going around in circles trying to access my product downloads...

Also, have the WA extensions been fixed so I can reinstall them without causing issues with my DMX Zone extensions... thanks, Daniel

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Jason ByrnesWebAssist

It may be that the order is associated with another email address, please contact the sales department at sales@webassist.com or by filling in the contact form here:

http://www.webassist.com/contact


in your message include an order number so they can look up the order to find the email it is associated with

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daniel276949Beta Tester

interesting...

the email address is the same one I have used now for almost 15 years.... I can log in without problems, it is just that the system is showing it as not verified... I have been using WA extensions now for almost a dozen years using the same email address so I do not have a clue why the problem now...

Daniel@ryani.net

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daniel276949Beta Tester

eCart 6 ... Order #: 1FP92560Y5951673N

I clicked on the download in the email from web assist and still got this message...

These are products WebAssist is currently selling and supporting for Dreamweaver CS3 - Dreamweaver CC. Click on a product to view the downloads and serial numbers available.

No current extensions have been purchased.

this a system problem on your end is my guess... I have dozens of WA extensions and have consolidated using your new package extensions in addition to the eCart 6

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Jason ByrnesWebAssist

i forwarded this information to the sales department, they should have your account corrected shortly.

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