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Missing Downloads

Thread began 4/03/2014 1:29 am by pledge204907 | Last modified 4/03/2014 8:16 am by Jason Byrnes | 376 views | 1 replies |


Missing Downloads

Hi, after logging into my account, then going to my downloads, there is nothing there??? I have used this account for a number of years and bought a number of extensions, most recently ecart6 and I updated Data Bridge, but when I come to activate I can't as the serial and downloads are no longer there? This is quite urgent, please help.

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Jason ByrnesWebAssist

Did you perhaps place the orders using a different email address? It may be that the orders are associated with another email address than the one for this account.

please contact the sales department at

or by filling in the contact form here:

In your message to the sales department, if you can provide an order number, they will be able to use that to look up the order and find the email account it is associated with.

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