eCart 6 with PayPal Payments Advanced Checkout Failure page Question

I have been getting complaints from customers ordering on the website, that after they submit the Checkout page with their billing, shipping and payment info they get the Checkout Failure page with the "We're sorry. Your transaction could not be completed." message. Is there a way to have this page display a reason why the transaction couldn't be completed so the purchaser would know? Even better, is there a way to have the Checkout Failure page send an email to the merchant or myself, the web designer, to let us know what may have happened. I have no way of knowing if the failure was user error, PayPal or eCart.

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See PM

Hi,

I'm having a similar problem with Express Checkout. Checkout was working but then it stopped and it goes to the checkout failure page. I ran the Checkout Wizard many times and no luck. I contacted PayPal and they said nothing is wrong with my API credentials.

Has a solution been offered for this problem?

add the following code on the failure page in the body:

<?php @session_start(); var_dump($_SESSION); ?>

this will write the session contents to the page including the response from the gateway. The gateway response will include details on why the transaction failed.

Looks like I had a syntax error that was causing me to not pass the right info to PayPal.

I had html tags in the product names, in the database. I removed them and everything works properly now. I think that was the only problem.

Thanks!

glad to hear you have it working.