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Can't access UE. get an error message. What can I do?

Thread began 3/14/2014 10:55 am by dave403891 | Last modified 3/18/2014 10:39 am by Jason Byrnes | 722 views | 12 replies |

dave403891

Can't access UE. get an error message. What can I do?

I modify UE in order to send bulk mailings from different databases. I'm getting the attached js error message. How do I handle this?

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Jason ByrnesWebAssist

What version of Data Bridge do you have installed? make sure you have the latest version 1.1.8. If you have a previous version installed, make sure to uninstall it from the extension manager before installing the newer one.

What is your version of Dreamweaver?

What is you OS?

have you tried the following:
reset the workspace layout:
go to Window -> Work Space layout -> Reset '<your layout name>'

and Delete the Dreamweaver Cache file from the users configuration folder:
http://www.webassist.com/tutorials/Common-installation-issues

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dave403891

Don't have Data Bridge installed.

DW CS4

OS 10.9.2

Tried Workspace reset and error message persists

How do I delete DW cache?

And thanks.

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Jason ByrnesWebAssist

OK, so what Extensions are installed, including version numbers?

see this page for details on deleting the cache file:
http://www.webassist.com/tutorials/Common-installation-issues

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dave403891

Quit DW, deleted cahe, restarted DW - no help.

Extensions - Spry 1.6.1 v1.0.4
UE 4.0.0
eCart 5.0.1

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Jason ByrnesWebAssist

UE 4 has been updated to 4.0.1

eCart 5 is at 5.0.7

uninstall the previous versions that you have installed and install the newer ones that you can download form your account.

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dave403891

Installed updates. Still getting the error message above. Then I deleted UE from Behaviors, cleared DW cache, and re-added UE to behaviors. Still getting error message. What now?

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dave403891

Still getting error message plus and new message inside UE. See attached:

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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dave403891

See details in Private message.

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