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Cannot activate although reset all activations

Thread began 3/12/2014 5:45 pm by mousework50137 | Last modified 3/21/2016 2:43 pm by Ray Borduin | 726 views | 9 replies |

mousework50137

Cannot activate although reset all activations

Hi
I have reset all activations after getting a new mac.
Says 2 licences available but will not activate, says reset as maximum reached.
I am on Dreamweaver CC, Using MacOS10.9.2.
Help needed please,
Thanks

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mousework50137

This post has been deleted.

Jason ByrnesWebAssist

Make sure that you have the most recent extensions installed:

eCart 6.0.5
design Extender 1.1.7
data Bridge 1.1.8

if you have previous versions installed, uninstall them and install the latest ones.

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mousework50137

Hi Jason
No good I'm afraid,
I have brand new mac mini, clean install of Dreamweaver CC, I am using Design extender 117,
I have destroyed the Dreamweaver config folder, uninstalled databridge and design extender in Extension Manager.
Restarted, re installed just design extender, launched dreamweaver when it proceeded to complete the install, all three phases completed, quit dreamweaver, relaunch and then try to activate and I get the same, maximum number of activations error in red.
Gone back to my downloads, reset all activations, taken a look at the number of activations available for design extender, 2, and tried again.
Don't know what to try now,

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Jason ByrnesWebAssist

forward the MAC Address of the active network connection and the serial number and i will generate the license files for you.

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mousework50137

Thanks for very quick reply,

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mousework50137

Hello,
Can anyone help me please, still can't activate

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Jason ByrnesWebAssist

see pm

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sahalu

Hi Jason, I am having similar problem. I cannot find "order History" Reset Activations" to re-activate WeASSIST install.

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Ray BorduinWebAssist

We have updated our web site, so the page is in a different location.

Go to 'My Account' and then click on "All My Downloads"... the reset activations button is on the top of that page now.

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