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Store not showing transactions past Jan 20th 2014?

Thread began 3/06/2014 9:58 pm by osenoa | Last modified 3/14/2014 3:13 pm by Jason Byrnes | 1947 views | 5 replies |

osenoa

Store not showing transactions past Jan 20th 2014?

Good day,

Our store is not showing transactions or statistics past Jan 20th 2014 when there have in fact been purchases since then.

Please help.

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Jason ByrnesWebAssist

What payment gateway are you using?

If you are using PayPal Payments standard, I suggest changing to the PayPal Express checkout payment gateway. The PayPal standard gateway has been deprecated in Cafe Commerce.

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osenoa

Hi Jason,

Thank you for the response but do you think there's a chance you can give me a bit more comprehensive answer than that, or perhaps take a look at our store to see what the issue is?

Was there notification from Cafe Commerce that "Paypal standard" is deprecated and no transactions will show up in the admin unless we switch to Paypal Express?

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Jason ByrnesWebAssist

"or perhaps take a look at our store to see what the issue is?"

The issue is with using Paypal standard as the gateway, really. this is why i asked about which gateway you are using.

the comprehensive answer is to change the gateway to Paypal Express checkout instead of using PayPal payments standard.

Express checkout is the same user experience and is also a free service from PayPal.

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osenoa

Alright to the best of my knowledge the switch has been made. Can you check and let me know?

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Jason ByrnesWebAssist

I have no way of accessing your store.

you should create a test product with a price of 0.01 and do a test transaction to see if it is populating the database.

you can do a refund through paypal after the transaction is made.

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