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Activation Issues

Thread began 8/20/2009 12:20 pm by donald.l.moore379153 | Last modified 9/03/2009 11:10 pm by Jimmy Wu | 3090 views | 13 replies |

donald.l.moore379153

Activation Issues

I'm having activation issues with my Purchased plug-in.

It could be due to the fact that my laptop was recently replaced, but I did reinstall the widget and it works until I try to create a WA Dynamic Dropdowns > Create Dynamic Arrays then the activtion box pops up. Ive tried to activate it by entering the serial number, but it doesnt seem to be going thru or registering.

Please advise on what should be done.

Thanks

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Jimmy Wu

Are there any error messages when you are trying to activate the product?

Do you have any other extensions installed?

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donald.l.moore379153

Error msgs

Whats your email address? So we can exchange notes and screen shots directly instead of via the help forum.

Thanks

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Jimmy Wu

We do have a private support system that we can use if need be, but I don't think its necessary at this point.

What happens when you are trying to activate the product?

I just checked your serial number and it is valid.

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donald.l.moore379153

Troubleshooting

To answer your questions:
- I get one error message that a file or two is missing then it asks for the Serial number and tries to activate but it doesnt seem to go thru.

- See the attached screen shot.

- I have no other extensions installed at this time with CS4.

Let me know if this additional info helps.

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Jimmy Wu

Your configuration folder may have become corrupted. You can rename the configuration folder to have Dreamweaver recreate it. Close Dreamweaver and go to:

WinXP
-DW8
--C:\Documents and Settings\<Your User Name>\Application Data\Macromedia\Dreamweaver 8
-DWCS3
--C:\Documents and Settings\<Your User Name>\Application Data\Adobe\Dreamweaver 9
-DWCS4
--C:\Documents and Settings\<Your User Name>\Application Data\Adobe\Dreamweaver CS4\en_US

Win Vista
-DW8
--C:\Users\<Your User Name>\AppData\Roaming\Macromedia\Dreamweaver 8
-DWCS3
--C:Users\<Your User Name>\AppData\Roaming\Adobe\Dreamweaver 9
-DWCS4
--C:\Users\<Your User Name>\AppData\Roaming\Adobe\Dreamweaver CS4\en_US


Mac OSX;
-DW8
--Hard disk: Users: <Your User Name>: Library: Application Support: Macromedia: Dreamweaver 8
-DWCS3
--Hard disk: Users: <Your User Name>: Library: Application Support: Adobe: Dreamweaver 9
-DWCS4
--Hard disk: Users: <Your User Name>: Library: Application Support: Adobe: Dreamweaver CS4: en_US

(Please note that <Your User Name> Should be replaced with the User name you use to log into your computer)

Rename the configuration folder to configuration_back. This will have the effect of disabling all of the installed extensions. You should open the extension manager and remove all extensions to clear the extension mangers cache. After removing the extensions you can then reinstall them making sure to download the latest versions from your order history.

NOTE:
On Windows Computers, The AppData or Application Data folders may be set to be hidden.

To View Hidden Folders in Windows Vista:
1) In The Windows Explorer, Click the "Organize" button
2) Select "Folders And Search Options"
3) Select the "View" tab
4) Click the "Show Hidden Folders And Files" radio button.

To View Hidden Folders in Windows XP:
1) On the Tools menu in Windows Explorer, click Folder Options.
2)Click the View tab.
3) Under Hidden files and folders, click Show hidden files and folders.

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donald.l.moore379153

Registration Problem not resolved

Hi,

I followed the instructions and the extension is still having registration issues.
- Removed the extension via extension manager
- Downloaded the extension and reinstalled via extension manager
- Brought up site/web page in CS4 that I want to use the extension on - when trying to Select "WA Dynamic Dropdowns / Create Dynamic Array" the registration box pops up with the error and does not alllow me to continue - see previous posting for a screen shot of the error message...

Any other ideas or suggestions on how to resolve.

Thanks

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Jimmy Wu

Could you post back with the line of code that the error message is referring to?

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donald.l.moore379153

Line Number

Its line # 210 thats causing the error - refer to attached snapshot of the error that pops up.


Thanks!

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Jimmy Wu

What I was looking for was the actual line of code from that file, just to verify that its not a different on your file.

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