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Installation issues with Data Bridge - JS errors

Thread began 2/16/2014 2:05 am by eSquareDesign | Last modified 7/01/2014 11:21 am by Jason Byrnes | 1801 views | 16 replies |

eSquareDesign

Installation issues with Data Bridge - JS errors

Updating databridge to 1.1.8 I receuve the attached js errors on startup.
I have deleted the cache file before installation and start up.
There are no other extensions loaded (although ecart was installed, but I have since removed this in an effort to get DB to work)
I am using DW CC on Win7 64 bit
I have now unistalled all Web Assist extensions and the same errors are generated - I am now unable to use DW at all.

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Jason ByrnesWebAssist

recreate the users configuration folder as outlined in step 12 of the adobe troubleshooting guide:
http://helpx.adobe.com/dreamweaver/kb/troubleshoot-javascript-errors-dreamweaver-cs4.html#main_user_config

the open the extension manager, uninstall Data Bridge and re install it.

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eSquareDesign

Hi Jason,
thanks for that. The file was recreated as per that step. This prevented the js error appearing. I have reinstalled Data Bridge 1.1.8 and the installer starts on opening, but it immediately hangs with the (Not Responding) message.
I have restarted DW and it appears that the files did install correctly even though the WA installer appeared to freeze.

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Jason ByrnesWebAssist

The installer can take some time to complete. the title bar may show a not responding message, but you should let it continue, it is not really frozen.

in some cases, the install can take 30 minutes or more if you anti virus software that uses a real time file scanner like MaCaffee

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eSquareDesign

Revisited

Hi Jason, unfortunately we seemed to have this problem solved a month ago, but I have attempted to use DataBridge again, and now get the following errors (see attachments):
I dont really want to keep deleting the configuration file every time a JS error is caused - I have to reset all my DW prefs and workspaces.
Is it possible that Databridge is actually no longer compatable with DW CC? I've noticed a lot of these types of errors coming up on the forums.

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Jason ByrnesWebAssist

What version of Data Bridge is installed?

The curent version of data Bridge is 1.1.8. If you have a previous version installed, uninstall it from the extension manager, then install the new one.

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eSquareDesign

Hi Jason, it is already 1.1.8, and I have already uninstalled and reinstalled. my earlier posts above document the problems I was having a few months back, which we temporarily resolved at that time, but it looks like the dreaded js errors are back - worse than ever.

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Jason ByrnesWebAssist

When Javascript errors occur the first step to troubleshooting is to uninstall the extension and reinstall it.

regardless of having done that in the path it is the first step to take now.

if you continue to have errors after performing the uninstall and reinstall,
Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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eSquareDesign

Hi Jason,
did the standard uninstall / reinstall.
Error that comes up as the installer starts inside Dreamweaver is as attached.
As long as the WA extensions remain installed and activated the error continues to return.
Skype details are in PM

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Jason ByrnesWebAssist

Sure i can call on friday, in the mean time, can you send a screen shot of the extension manager please, maybe I will see something in the extension manager screen shot and be able to resolve this before then.

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