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Unexpected error: 14. Activation cannot be completed.

Thread began 2/05/2014 4:23 pm by LadySnake | Last modified 2/07/2014 4:47 pm by Jason Byrnes | 1142 views | 17 replies |

LadySnake

Unexpected error: 14. Activation cannot be completed.

Trying to re-activate design extender. The online activation isn't working! Message is:

Unexpected error: 14. Activation cannot be completed. Visit the WebAssist Community Forum for assistance.

I've deleted the infamous cache file and restarted Dreamweaver, no joy. In a time crunch here and help would be appreciated! Thanks!

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Jason ByrnesWebAssist

Try resetting activations.

Go to the my account page.

in the Downloads section, click the all my downloads link, on the all downloads page, click the reset activations button.

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LadySnake

Unexpected error 18

Thanks Jason, tried that and even rebooted computer... and now it's changed to Unexpected Error 18, any other suggestions??

Originally Said By: Jason Byrnes
  Try resetting activations.

Go to the my account page.

in the Downloads section, click the all my downloads link, on the all downloads page, click the reset activations button.  
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Jason ByrnesWebAssist

i can manually create a license file for you.

In a private message, include the serial you are using to activate and the MAC Address for the network card. on Windows To find out the MAC address:?1) Go to the Start Menu -> Run. Type "cmd" and click on OK to bring up a command prompt.?
2) At the command prompt type "ipconfig /all > c:\\ipconfig.txt"?This will create a file in your C drive called ipconfig.txt. This file will have the MAC address in it.

attach the ipconfig file as a private attachment

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LadySnake

PM sent

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Jason ByrnesWebAssist

see pm

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LadySnake

Got that, but now it's telling me "too many activations" -

Gotta say I've quietly used and enjoyed these extensions for several years, but this is just a lot of nonsense...

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Jason ByrnesWebAssist

Go to the my account page.

in the Downloads section, click the all my downloads link, on the all downloads page, click the reset activations button.

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LadySnake

Originally Said By: Jason Byrnes
  Go to the my account page.

in the Downloads section, click the all my downloads link, on the all downloads page, click the reset activations button.  




Aack, back to "UNEXPECTED ERROR: 18. activation cannot be completed. Visit...."

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Jason ByrnesWebAssist

has the Mac Address Changed?

can you take a look in the network configuration and double check the mac address for the active network card?

i will try generating a new license, once the license is in place, it shouldn't ask for activation unless the mac address changes.

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