close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Universal Email not sending email

Thread began 1/29/2014 4:32 pm by johna1964 | Last modified 1/30/2014 2:45 pm by Jason Byrnes | 797 views | 14 replies |

johna1964

Universal Email not sending email

Hi,
Everything was working fine until I made a couple of changes using inline css within the email page regarding font color and size changes. The process I used is a follows: I opened the confirm.php page and selected the universal email server behavior. After the WA dialog box opened, I selected the DW icon for editing. This opened the waue_confirm_4.php page. I edited, saved the page, saved the confirm.php page and uploaded to the live server. I am now receiving no emails and i am with the assumption my customers aren't receiving their copies either. This is important to fix this issue as soon as possible and have included the pages. If you need anything else, just let me know. I appreciate you help with this. Thank you!
~ Johna

Sign in to reply to this post

Jason ByrnesWebAssist

to troubleshoot, add the following code at line 1 of the confirm page:

<?php
error_reporting(E_ALL);
ini_set('display_errors','on');
?>


and this code on the checkout success page before the </body> tag:

<?php @session_start(); var_dump($_SESSION); ?>

this will write the session contents to the page including the email status, post this information back

Sign in to reply to this post

johna1964

Hi Jason,

This is what appears after selecting the finishe button on the confirm page:

Notice: Undefined index: UserEmail in /home4/ecigare6/public_html/confirm.php on line 466

Fatal error: Call to undefined function writeueprogress() in /home4/ecigare6/public_html/confirm.php on line 476

If you can let me know what I need to do, that would be great!

~ Johna

Sign in to reply to this post

Jason ByrnesWebAssist

delete the webassist/email/mail_php.php and webassist/email/mailformatting_php.php files, inspect the UE behavior and click OK to regenerate them and upload the new ones to the server.

Sign in to reply to this post

johna1964

Hi Jason,

I'll do that and let you know.

Thank you so much!

Sign in to reply to this post

johna1964

Hi Jason,

The emails are now being sent; however, the redirect to the checkout_success.php is not working.Should theUniversal Email server behavior trigger direct to the checkout_success.php from the Go to Page text area? Seems like it should, but there nothing in that line Thank you!!

I just tested again, and the result is in the private message area.

Please help! :-)

Thank you!

Sign in to reply to this post

Jason ByrnesWebAssist

see PM

Sign in to reply to this post

johna1964

Hi Jason,

when you click on the UE server behavior from the confirm page. The WAEU dialog box appears. The second line from the top have the Go to Page: test box. That is where I selected the folder so it will automatically go to the checkout_success.php page.

I already removed it and re-uploaded, but that means it's not redirecting to the checkout_success.php page as it did before I made the inline css changes

Everything is fine except the redirect to the checkout_success.php

Sign in to reply to this post

Jason ByrnesWebAssist

It shouldn't be set in the UE behavior, it gets sets up further along. send a copy of the confirm page so i can see the code.

does it show an error on the page?

Sign in to reply to this post

johna1964

Zip file enclosed. Thank you

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...