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Universal Email not sending email

Thread begun 1/29/2014 1:32 pm by johna1964 | Last modified 1/30/2014 11:45 am by Jason Byrnes | 2865 views | 14 replies |

johna1964

Universal Email not sending email

Hi,
Everything was working fine until I made a couple of changes using inline css within the email page regarding font color and size changes. The process I used is a follows: I opened the confirm.php page and selected the universal email server behavior. After the WA dialog box opened, I selected the DW icon for editing. This opened the waue_confirm_4.php page. I edited, saved the page, saved the confirm.php page and uploaded to the live server. I am now receiving no emails and i am with the assumption my customers aren't receiving their copies either. This is important to fix this issue as soon as possible and have included the pages. If you need anything else, just let me know. I appreciate you help with this. Thank you!
~ Johna

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Jason ByrnesWebAssist

to troubleshoot, add the following code at line 1 of the confirm page:

<?php
error_reporting(E_ALL);
ini_set('display_errors','on');
?>


and this code on the checkout success page before the </body> tag:

<?php @session_start(); var_dump($_SESSION); ?>

this will write the session contents to the page including the email status, post this information back

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johna1964

Hi Jason,

This is what appears after selecting the finishe button on the confirm page:

Notice: Undefined index: UserEmail in /home4/ecigare6/public_html/confirm.php on line 466

Fatal error: Call to undefined function writeueprogress() in /home4/ecigare6/public_html/confirm.php on line 476

If you can let me know what I need to do, that would be great!

~ Johna

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Jason ByrnesWebAssist

delete the webassist/email/mail_php.php and webassist/email/mailformatting_php.php files, inspect the UE behavior and click OK to regenerate them and upload the new ones to the server.

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johna1964

Hi Jason,

I'll do that and let you know.

Thank you so much!

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johna1964

Hi Jason,

The emails are now being sent; however, the redirect to the checkout_success.php is not working.Should theUniversal Email server behavior trigger direct to the checkout_success.php from the Go to Page text area? Seems like it should, but there nothing in that line Thank you!!

I just tested again, and the result is in the private message area.

Please help! :-)

Thank you!

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Jason ByrnesWebAssist

see PM

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johna1964

Hi Jason,

when you click on the UE server behavior from the confirm page. The WAEU dialog box appears. The second line from the top have the Go to Page: test box. That is where I selected the folder so it will automatically go to the checkout_success.php page.

I already removed it and re-uploaded, but that means it's not redirecting to the checkout_success.php page as it did before I made the inline css changes

Everything is fine except the redirect to the checkout_success.php

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Jason ByrnesWebAssist

It shouldn't be set in the UE behavior, it gets sets up further along. send a copy of the confirm page so i can see the code.

does it show an error on the page?

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johna1964

Zip file enclosed. Thank you

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