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Can't view site.

Thread began 1/21/2014 9:27 am by tony.vindett | Last modified 1/21/2014 11:56 am by Jason Byrnes | 407 views | 11 replies |

tony.vindett

Can't view site.

Everything was working fine, Dreamhost updated dns address now I get this error trying view site:

Warning: mysql_pconnect() [function mysql-pconnect]: Access denied user 'phgdevadmin'@'jerusalem dreamhost com' (using password: YES) /home/phg_devadmin/phg net/Connections/PowerCMSConnection php line 9 Fatal error: Access denied user 'phgdevadmin'@'jerusalem dreamhost com' (using password: YES) /home/phg_devadmin/phg net/Connections/PowerCMSConnection php line 9

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Jason ByrnesWebAssist

this means that the MySQL host is rejecting the User name and password being used to make the connection to the database in the /Connections/PowerCMSConnection.php file.

contact the host for details on the correct Hostname, username and password you should be using and update the /Connections/PowerCMSConnection.php file with that information.

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tony.vindett

I have done that, and its still not working. I included the DB address in the private message section.

I updated the file and nothing. If I go directly to that DB address in my browser and use the UN & PW it allows me access to the DB through the browser, so I'm not sure what the problem is.

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Jason ByrnesWebAssist

Is it still the same message?

Did you contact the host?

The error is pretty plain:
Access denied user 'phgdevadmin'@'jerusalem dreamhost com' (using password: YES)

access is being denied.

if you think you have the aright information and access is still being denied, the person to contact is the host. they will be able to tell why the server is not allowing access. Where i don't control the server, I have no way of knowing why the server is not allowing access except to say that the connection details are not being accepted by the server.

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tony.vindett

Thank you for your prompt attention and help. it is greatly appreciated.

The host is telling me that issue form the error message is:

Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user 'phgdevadmin'@'jerusalem.dreamhost.com' (using password: YES) in /home/phg_devadmin/phg.net/Connections/PowerCMSConnection.php on line 9

Fatal error: Access denied for user 'phgdevadmin'@'jerusalem.dreamhost.com' (using password: YES) in /home/phg_devadmin/phg.net/Connections/PowerCMSConnection.php on line 9

......the part about @'jerusalem.dreamhost.com shoudl be switched to @'fistfight.dreamhost.com

Considering that @'jerusalem.dreamhost.com doesn't show up anywhere on the PowerCMSConnection.php page I'm not sure how to correct that.

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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tony.vindett

Thank you again

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Jason ByrnesWebAssist

see PM

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tony.vindett

Weird. Does the site come up for you then?

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Jason ByrnesWebAssist

yes, the site is visible to me, see attached screen shot.

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