close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

latest update

Thread began 1/17/2014 8:39 am by The Flying Fox | Last modified 1/17/2014 11:54 am by Jason Byrnes | 885 views | 5 replies |

The Flying Fox

latest update

I have just downloaded the latest updates for Data Bridge,Design Extender and Free tools and I now have NO access to any of these extensions

When I updated it told me the older versions conflicted with the newer ones. and I should uninstall, so I uninstalled and now I cannot access any WA extension including e cart. I try to remove the extensions and get a message telling me that the specified ???.mxi is not installed. This has happened for all four of the WA files.

Plus the version numbers have kept the previous number so the updates haven't even updated...

As Neil from the Young Ones used to say "What's happening?"

Andy

Sign in to reply to this post

Jason ByrnesWebAssist

rename the configuration folder as outlined in step 12 of the Adobe troubleshooting guide.

then open DW, go to Commands -> mange extensions to open the extension manager. Close DW, then reinstall the extensions.

Sign in to reply to this post

The Flying Fox

Hi Jason,

Thanks for the response. Still no joy.

They are still showing the same error message

Andy

Sign in to reply to this post

Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

Sign in to reply to this post

The Flying Fox

Hi Jason,

I had to uninstall Adobe to get rid of the errors.

I've re installed Dreamweaver and Super Suite and all is back to normal

Thanks

Sign in to reply to this post

Jason ByrnesWebAssist

glad to hear it is working.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...