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credit card information billing address

Thread began 1/16/2014 3:13 pm by Jasmalb327457 | Last modified 1/23/2014 4:28 pm by Jason Byrnes | 590 views | 19 replies |

Jasmalb327457

credit card information billing address

Credit card payments


Hi
when using a credit card I get this error message

We're sorry

Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again.

Have tried it multiple times.
How do I get the credit cards to work?? please see attachement

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Jason ByrnesWebAssist

Please include more details:
What OS? what DW Version? what eCart version?

on the failure page, add the following code in the body to write the session contents:

<?php @session_start(); var_dump($_SESSION); ?>

the session will contain the response from the gateway with details on why the transaction failed, post this back in the private section.

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Jasmalb327457

more details

see private area

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Jason ByrnesWebAssist

the response from paypal is:

Security errorSecurity header is not valid

this means the paypal processor ois rejecting the API Credentials.

this can happen for a few reasons:
1) you have not accepted the billing agreement
2) you are using live credentials but sand box mode is enable
3) you are using sandbox credentials, but live mode is enabled


sometimes paypal just generates bad APi details, if all else fails try regenerating the API Credentials.

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Jasmalb327457

Thank you so much for your help. I will have the customer look into this

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Jason ByrnesWebAssist

you're welcome.

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Jasmalb327457

More details are powerstore 4.5..

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Jasmalb327457

Still getting same message

I am not able to take the payment gateway settings out of test mode. It will not allow me to save it. I am still getting the same error message

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Jason ByrnesWebAssist

which message? Security errorSecurity header is not valid?

this means the API details are not being accepted by PayPal.

this can happen for a few reasons:
1) you have not accepted the billing agreement
2) you are using live credentials but sand box mode is enable
3) you are using sandbox credentials, but live mode is enabled


sometimes paypal just generates bad APi details, if all else fails try regenerating the API Credentials.

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Jasmalb327457

It will not let me take the payment gateway out of sandbox mode

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