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Emails not being sent with ecart6

Thread began 1/16/2014 2:34 pm by Jedi | Last modified 1/22/2014 12:12 pm by Jason Byrnes | 617 views | 11 replies |

Jedi

Emails not being sent with ecart6

I have Data Bridge 1.1.5 and I just downloaded ecart6 and I have updated some existing details, checkout, confirm pages using the checkout wizard. The orders are processed and placed and customer is redirected as they should be. The issue is that the emails are not being sent, and when I attempt to open universal email I noticed that the toolbar opens for mail, attachments, etc does not open. The pop us is just grey.

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Jason ByrnesWebAssist

we;ll have updated version of eCart and Data Bridge latter today that should address the UE inspection issue.

to troubleshoot the emails not being sent, add the following code to the confirm and checkout success pages at line 1:

<?php
@session_start();
error_reporting(E_ALL);
ini_set('display_errors','on');
?>


and this code in the body of the success page:

<?php var_dump($_SESSION); ?>

this will write the session contents to the page, it should include the status of sending the email, post this info back in the private section.

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Jedi

Thanks Jason,
I put the code on the pages and attached is the response. Also, I uninstalled the databridge 1.1.5 and ecart6.0 and installed the latest versions databridge 1.1.6 and ecart 6.1 and this did not fix the UE issue of nothing showing up in the POP up UE tool bar. I am using Dreamweaver CS5.5

Attached Files
ncearray.docx
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Jason ByrnesWebAssist

at line 290:

if ((($_SERVER["REQUEST_METHOD"] == "POST") && (isset($_SERVER["HTTP_REFERER"]) && strpos(urldecode($_SERVER["HTTP_REFERER"]), urldecode($_SERVER["SERVER_NAME"].$_SERVER["PHP_SELF"])) > 0) && isset($_POST))) {

change the trigger for the email to use the payment submit button:

if (isset($_POST["Payment_submit"]) || isset($_POST["Payment_submit_x"])) // Trigger
{

to match what is used by the other behaviors on the page.

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Jedi

Thanks Jason, I will try that and let you know.
BTW I still am not getting the UE email pop up tool bar to allow me to edit any of the server settings etc.

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Jason ByrnesWebAssist

I had another report a similar problem, they fixed it by activating each extension individually before trying to access the Universal Email behavior.

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Jedi

Hi Jason,
Still no good. I deleted both databridge and ecart 6 individually and then installed them individually. I deleted the dreamweaver data file as well. I then installed them individually and I still cannot work with the UE tool bars.
Also, I still cannot get the email to send after applying your directions above on the trigger. i did notice that the error code is now showing invalid email address but after checking the waue_confirm2.php file all of the addresses I have listed are valid.

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Jason ByrnesWebAssist

for editing the server behavior, We updated the WA installer for Data Bridge to correct this.

Uninstall Data Bridge in the extension manager, then Re install it, the WA Installer will run when you start up dreamweaver and open a php page, the updated installer files should correct this issue.


for the email sending, I'll need to troubleshoot with you:

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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Jedi

Thanks Jason, that fixed the UE issue.

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Jason ByrnesWebAssist

we fixed this in a connect meeting, we found that the trigger was not valid, and the variables being used for the to address weren't right.

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