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DataAssist Wizard continually stuck and crashes

Thread began 1/02/2014 6:46 pm by bryan107833 | Last modified 1/29/2014 11:10 am by Jason Byrnes | 641 views | 8 replies |

bryan107833

DataAssist Wizard continually stuck and crashes

I am so frustrated currently. I am can not figure out any reason that DataAssist keeps locking but every time I try to run the "DataAssist Pages" wizard it gets to the first screen and then locks and becomes unresponsive. I have tried to use the application type "New From Blank" ut then when I go to create the pages it shows no available columns in the database (which are shown in the first screen). IF I select an application type (trying to use Product Administration) then it always locks up. When your products work they are great... when they don't it is so frustrating. Please help. Thank you.

I had been using a remote server and read that using a local DB may help. I tried this and although I got further it still crashed...

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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bryan107833

I will be available at 207.266.4360 now until 1:30 if it is possible to get a call back during that time.

I can be available Monday (1/6) or Tuesday (1/7) at 10:00 AM EST at the same number. Does either of these days work? Thank you.

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Jason ByrnesWebAssist

I just saw this now, i will call as a early as possible tomorrow morning.

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bryan107833

Thank you. If you can let me know a specific time, great. Otherwise I should be available most of the morning.

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sysop349733

Disabling preview solved this problem for me.WebAssist/Preferences/Preview Disable Preview.

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bryan107833

Thank you that fixed it!...

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DarylBeta Tester

I was having the same problem with MAC using Data Assist and disabling preview solved this crash for me too!

This could be a bit of a pain though as I find the preview useful in the new version of eCart as Im still getting used to it

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Jason ByrnesWebAssist

In eCart 6 and Data Bridge 1.1.7 and above we have added an option to change the preview engine. if you are experiencing problems with the default preview engine, open the WebAssist preferences panel, go to the preview section and try changing the preview engine to use one of the other options.

even with the preview disabled, the preview is still available. it will open in a browser window if you click the place holder.

I actually find this more helpful since it allows the wizard to work a little faster by not having to regenerate the preview, and viewing in the browser is a real size preview rather than the small snapshot

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