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Nothing is sent in Universal Email

Thread began 12/30/2013 9:03 am by jajja | Last modified 1/15/2014 1:14 pm by Jason Byrnes | 573 views | 18 replies |

jajja

Nothing is sent in Universal Email

Hi, Nothing is sent from our form (using Universal Email). Don't know for how long this problem has lasted but it's quite a big problem as the user just sees the "Thank you -message" but nothing is actually sent.
Moreover, the Universal Email isn't showing up on the Server Behaviors panel in Dreamweaver either (CS6) and I'm totally stuck. If you guys could make a remote session and look what's wrong it would be super. I might get this to work if I get into Universal Email dialogs etc. but not in pure code.

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Jason ByrnesWebAssist

On the form page, what is the action of the form? the Universal Email behavior should be on the forms action page. if the form is set to post to the thank you page, look for the UE behavior on the thank you page.

Who is your host?

Depending on your host, you may need to set certain options in Universal Email.

Some hosts will work if you leave the SMTP Server setting on the Email Server Tab blank, others will require that you enter the SMTP server address.

Some will work using the standard Mail protocol, other will require that you use the Pear Mail for SMTP, some using Pear mail will require authentication.

Some hosts may require that the from address being used be a valid email address for your domain. Some may require that the option to include the from Email address be passed as an extra parameter.

To be successful with Universal Email, you will need to know the requirements of your host for sending an email using a PHP script.

Also, double check your Spam folder, it is possible that the email is being trapped as spam.

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jajja

The form is set to nothing using POST ie. the thank you message is on the same page as the UE script. It is quite possible that it's an issue with the host and new requirements as the site has recently moved to a new host. However, locally on localhost it isn't working either and this hasn't changed.
Is there some way to debug as now all I get is a thank you message but nothing is posted.
And is there some way making the script show up in the UE dialogs again? Now I can't see anything UE in the server behaviors panel. I guess it could be due to the fact that I have modified the code as the site is working in 4 different languages.

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Jason ByrnesWebAssist

send a copy of the page please

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jajja

Files sent.

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Jason ByrnesWebAssist

See PM

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jajja

I could change to another server but as I don't see the dialogs, what does these "","","",""," mean? Where do I put the port number, usernamne, password etc.?

$WA_MailObject = WAUE_Definition("smtp.xxxxxx.net","","","","","ISO-8859-1");

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Jason ByrnesWebAssist

The mail object does not support passing username and password to the SMTPO server.

if you need to pass authentication to the SMTP server, you will need to delete the Universal Email code from the page and re apply the UE Behavior, in the SMTP server settings, select to use the Pear Mail Object


as for adding the port, it is the second argument.


$WA_MailObject = WAUE_Definition("<server>","<port>","<organization optional>","<xMailer optional>","<pass from address as extra parameter optional>","<character set>");

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jajja

PM

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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