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eCart Confirm page redirecting back to Checkout page

Thread began 12/27/2013 10:29 am by johna1964 | Last modified 12/27/2013 7:55 pm by Ray Borduin | 725 views | 2 replies |

12/27/2013 10:29 am | #1 johna1964

eCart Confirm page redirecting back to Checkout page

Hi I have been using eCart quite some time now with no issues and very happy.Suddenly yesterday a couple of people tell they are unable complete purchasing cycle because the confirm page is redirecting back to the checkout page. I have attached the eCart pages. Let me know if you can see anything amiss. Please advise. Thank you.

12/27/2013 12:08 pm | #2 Ray BorduinWebAssist

The only reason why it would redirect back to the checkout page would be if it failed validation. Are you able to reproduce the problem? The key would be to see what they are entering into the checkout form so that you can reproduce the problem, then you can debug and find a solution.

I see your checkout page isn't displaying server side errors, so in order to see which server side error is being triggered you can write the main session variable: <?php echo($_SESSION['WAVT_confirm_362_Errors']); ?>

That will allow you to see which error is failing and make any necessary adjustments.

Did this help? Tips are appreciated...

12/27/2013 3:52 pm | #3 johna1964

I appreciate your help, Ray. I will check it.Thank you,

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