close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

DataAssist Hangs

Thread began 12/18/2013 7:35 am by vernon webb | Last modified 12/27/2013 5:02 am by Ray Borduin | 779 views | 6 replies |

vernon webb

DataAssist Hangs

I've been a long time customer of WebAssist and as of late have been very disappointed with your product. I won nearly every extension and I purchase them as they are supposed to make my life simple, but have to say that very nearly every time I use them I have issues. I still have a issue that with Pro Google Maps which is blamed on my server, even that the folder has read/write access am being told it doesn't. Now when creating data pages the extension just hangs. I've installed, uninstalled, reinstalled, renamed the configuration folder and started the whole process all over again, hours later I've uninstalled and installed an older version of DataAssist to get the job done. I even installed on a different computer, same problem. I know that more than likely we will go back and forth here for days and "maybe" get a resolution. Must say I have lost faith in your ability to provide a product that works any more.

Sign in to reply to this post

Jason ByrnesWebAssist

Try Disabling the preview.

Go to WebAssist -> Preferences

In the Preview section, check the Disable preview option.

The Preview will still be available if you click the Preview place holder in the wizard, that will open the preview in a browser.

Sign in to reply to this post

info145869

Sorry to hijack the thread, but i have the same issue. started today for no apparent reason. Disabling preview seems to work. I tried deleting cache, renamed the config folder, de-installed other stuff , with no success. Whats up with that ?

Sign in to reply to this post

Ray BorduinWebAssist

This appears to be an issue with the latest version of IE causing the preview to crash in some cases... seems to only happen in previous versions of Dreamweaver. If you post back with your phone number in a private message I'll give you call and make sure it gets resolved.

Sign in to reply to this post

info145869

Thanks

Sign in to reply to this post

sysop349733

I don't know if my comment was deleted because the administrators didn't like someone mentioning having the same problem or because I suggested a possible cause other than scapegoating IE, but you encourage people not to use this forum for helping other people or giving feedback when you delete posts so casually.

Sign in to reply to this post

Ray BorduinWebAssist

We literally never delete any posts... so maybe you posted to a different thread? All of your posts will be listed in your account page. Feel free to post it again here if you want.

In terms of this problem, we were able to find a new executable for the preview that doesn't rely on IE and it appears to be working in a BETA. We will include it in a free dot release soon to fix this issue.

For now people should probably just disable preview if they are having this problem and we will have a more permanent solution available soon.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...