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PayPal Fails on Checkout

Thread began 11/08/2013 4:17 pm by Daryl | Last modified 12/09/2013 3:23 pm by Jason Byrnes | 1198 views | 13 replies |

DarylBeta Tester

PayPal Fails on Checkout

I have an install of PowerStore which has been failing during the PayPal Checkout.

After trying to log into PayPal, I get the following screen



Can you help please?

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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DarylBeta Tester

Please see PM

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Jason ByrnesWebAssist

I'm not able to reproduce the problem. see PM

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DarylBeta Tester

Hi Jason

There may be a possibility that the orders that look like they were eBay orders... Can the paypal link be picking up on paypal transactions not associated with orders via the site?

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Jason ByrnesWebAssist

I dont follow, please provide more details.

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DarylBeta Tester

My client has sent the following email;

Ive just realised that all those order sales number 72-128 are in fact my ebay sales. For some reason they are showing up on my website

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Jason ByrnesWebAssist

i still dont follow

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DarylBeta Tester

I was asked by my client to look at his PowerStore Site as he had noticed that order detail numbers 72 to 125 customers seem to have tried to order an item as they have entered all their details but not been able to place an order. he realised that some people may have changed their minds after filling out the order form but that just that there seemed to be too many there and as such assumed there must be a problem some where.

He had received an order the day before but the customer had previously ordered from the website and is an older customer.

I asked him to try to purchase from the site using a new email address to test it.

He replied saying that he had filled out the order form and every thing went through ok but when he went to Paypal and put in his password it wouldn't except it and just went back to the Paypal logging page asking for the password.

So I had a go to try to replicate the issue when I got the issue mentioned in the original post where Paypal wouldn't process my transaction either and as such assumed that it was an issue there.

Tonight I received an email from him saying that he had realised that all those order sales number 72-128 are in fact my ebay sales and that for some reason they are showing up on his website.

From what he is saying, it appears that he think his site is showing transactions via paypal (that originated on eBay) but is bowing them as £0.00

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Jason ByrnesWebAssist

orders 72-128 are showing in the power store admin?

What paypal system are you using? Paypal Payments standard?

Standard uses an IPN post to save order details.

when an order goes through the paypal account, it will post the order details using IPN. This can be any order made through the paypal account whether it comes from power store or from ebay or another page you may set up using paypal payment buttons.

It would be best to have a separate account used fro ebay orders and another account used for power store orders. that way an IPN post wont be made when an ebay order is placed.

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