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FexEx Shipping Failure

Thread began 11/03/2013 12:26 am by bjgarner241692 | Last modified 3/18/2014 2:47 pm by Jason Byrnes | 2122 views | 24 replies |

bjgarner241692

FexEx Shipping Failure

eCart 5.07
Created pages with Wizard.
Base rate calculates but when I enter shipping information and click next I get the Shipping Failed page.
I added Response Code, Error Code, Full Request and Full Reponse to the Shipping Failed page to troubleshoot.
Error Description, Response Code and Error Code are empty.
Full Request has my account number and meter number.
Full Response indicates success:

Full Response - SUCCESSSUCCESScrs0Request was successfully processed. Request was successfully processed. crs1000FEDEX_GROUNDYOUR_PACKAGINGLAXfalseA2A1SERVICE_DEFAULTPAYOR_ACCOUNT_PACKAGEPAYOR_ACCOUNT_PACKAGE5ACTUAL06.5LB3.0USD7.95USD0.0USD7.95USD0.52USD8.47USD0.0USD8.47USD0.0FUELPACKAGEFedEx Ground FuelUSD0.521PAYOR_ACCOUNT_PACKAGEACTUALLB3.0USD7.95USD0.0USD7.95USD0.52USD8.47USD0.0USD8.47USD0.0FUELPACKAGEFedEx Ground FuelUSD0.52SUCCESSSUCCESScrs0Request was successfully processed. Request was successfully processed. crs1000FEDEX_GROUNDYOUR_PACKAGINGLAXfalseA2A1SERVICE_DEFAULTPAYOR_ACCOUNT_PACKAGEPAYOR_ACCOUNT_PACKAGE5ACTUAL06.5LB3.0USD7.95USD0.0USD7.95USD0.52USD8.47USD0.0USD8.47USD0.0FUELPACKAGEFedEx Ground FuelUSD0.521PAYOR_ACCOUNT_PACKAGEACTUALLB3.0USD7.95USD0.0USD7.95USD0.52USD8.47USD0.0USD8.47USD0.0FUELPACKAGEFedEx Ground FuelUSD0.52SUCCESSSUCCESScrs0Request was successfully processed. Request was successfully processed. crs1000FEDEX_GROUNDYOUR_PACKAGINGLAXfalseA2A1SERVICE_DEFAULTPAYOR_ACCOUNT_PACKAGEPAYOR_ACCOUNT_PACKAGE5ACTUAL06.5LB3.0USD7.95USD0.0USD7.95USD0.52USD8.47USD0.0USD8.47USD0.0FUELPACKAGEFedEx Ground FuelUSD0.521PAYOR_ACCOUNT_PACKAGEACTUALLB3.0USD7.95USD0.0USD7.95USD0.52USD8.47USD0.0USD8.47USD0.0FUELPACKAGEFedEx Ground FuelUSD0.52

The odd thing though is the repeat of info. Same thing in the Full Request. The package info is duplicated.

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Jason ByrnesWebAssist

FedEx have made a change to the XML Response format that they send back just last week.

Here is an update to the WA_eCart/WA_eCart_FedEx_PHP.php that should correct the problem

In this version we are using Pattern matching instead of trying to directly match the XML node name, hopefully that will prevent unexpected updates from FedEx like this from breaking the rate lookup in the future.

Attached Files
WA_eCart_FedEx_PHP.php.zip
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bjgarner241692

Thank you.
That seems to have fixed that issue but I still need some help.
I have selected 1 box for each piece, but the shipping amounts seem very low.
When reviewing the settings in the FedEx module it shows 1 in the Quantity field. I would expect this to be a calculation that would show the Total # of units but that calc is not available and I am not sure how to create it.
I can see the Total Weight calculation but I have a question on that as well as the formula says Qty x Weight. Will that capture the weight of each sku and total them? It seems to me that it may just calculate the first one.

Bart

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Jason ByrnesWebAssist

when using one package for each item, you shopuld click the lightning bolt next to quantity and select the quantity cart column, the for weight click the lightning bolt again and select the weight cart column.

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bjgarner241692

It is still acting as though it was just one package. No matter how many I add, it does not change the price.
eCart files attached

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Jason ByrnesWebAssist

if i put MV Re-Charge Sleep Formula 12 - Pack 12 - 2 oz Bottles in the cart, the shipping for 1 is calculated as 8.95, 3 is calculated as 16.85, it is changing the price for the items i am trying to add to the cart?

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bjgarner241692

Oops. Sent the wrong link

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Jason ByrnesWebAssist

Ok, I see.

I'll need to troubleshoot directly, see the private message section.

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bjgarner241692

In pm

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Jason ByrnesWebAssist

see PM

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