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Is it possible to retain abandoned orders? Is it possible to be notified when there is a failed checkout?

Thread began 9/20/2013 6:57 am by tim299030 | Last modified 9/20/2013 9:17 am by Jason Byrnes | 247 views | 1 replies |

tim299030

Is it possible to retain abandoned orders? Is it possible to be notified when there is a failed checkout?

My old shopping cart (pre-Webassist) allowed me to see when someone created a cart or order but didn't complete it. It allowed us to contact the customer to either complete the order or find out why they didn't complete the order. Is that possible to do with Powerstore?

Also, just like a completed order, is it possible to get an email notification when there is a failed order? Same idea as above, I'd like to contact customers if they have a problem ordering online.

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Jason ByrnesWebAssist

No Power Store wont save abandoned orders, nor will it send an email on failed orders. Both of these features would require custom development to implement.

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