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Submitting Order before Payment

Thread began 8/27/2013 5:28 am by Paolo R | Last modified 8/29/2013 9:38 am by Jason Byrnes | 372 views | 7 replies |

Paolo R

Submitting Order before Payment

Hi All,

This is the first eCommerce system I have built using eCart - While it's working great there are one or two problems I am having and I am wondering if anyone can help.

First of all, and probably the most important is that eCart is submitting the order to the database before going to my merchant (WorldPay). This means that the order would still get processed even if they were to cancel on the WorldPay website. Is there a way of fixing this?

Second of all, Once I continue on WorldPay and do a test transaction, it completes it fine but there are two problems there. 1) It is not adding on the flat shipping rate I have set in my eCart Object, and 2) it will not return me to my website afterwards where I can ensure they cookie for the cart is killed enabling the user to order more items.

Has anyone else come accros this before?
The website for anyone that can help is;

http://vivogate.co.uk/Clients/Cottswold/index.php

Thanks in advance for your help.
Paolo

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Jason ByrnesWebAssist

World pay is a Remote payment gateway meaning that the payment is processed on their site.

because of this, the order must be stored when the checkout page posts to the confirm page.

Using a remote payment gateway, you should not rely on the database for the order status, you shouldcheck for orders by logging into your world pay account.

As for the redirect on success, the world pay system will redirect to a page on their servers, you would need to customize that page to add a return perameter to return to your site.

see the following documentation:
http://www.worldpay.com/support/kb/bg/customisingadvanced/custa.html

in the:
Customizing your service -> customizing your payment service -> HTML Payment Service Pages -> Structure of the Result Pages

For the shipping, how is the shipping configured?

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Paolo R

Thanks Jason.

The shipping is configured in the eCart object for a flat rate of £40. Any idea why it's not working?
Also, the price it sends through to worldpay is different to the price on the website too!

Thanks,
Paolo

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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Paolo R

Thanks

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Jason ByrnesWebAssist

i am teting adding an item to the cart and going through to the confirm page.

on the confirm page, i see the shipping added to the cart.

seer the attached screen shot,. the item is £249 and there is a £40 shipping charge added. this looks to be working properly top me?

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Paolo R

asdasd

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Jason ByrnesWebAssist

that was not clear from your post.


on the confirm page, there is a hidden element that sets the currency being used:
<input type="hidden" name="currency" id="currency" value="USD" />


change that to:
<input type="hidden" name="currency" id="currency" value="GBP" />

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