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Error when I try to insert a new form

Thread began 8/19/2013 11:57 am by Colin | Last modified 8/21/2013 3:48 pm by Jason Byrnes | 889 views | 7 replies |

Colin

Error when I try to insert a new form

I'm using Dreamweaver CC on a Mac (OS X Mountain Lion).
When I try and use the "Insert New Form" option, I just get an error message (see attached).
Then, the window doesn't load up, so I press the ESC key, and I get the second error message (see attached).
I've already deleted the Dreamweaver Cache file from the folder in the other support tutorial... didn't do anything.
Any advice would be very gratefully received...
Thanks...

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Jason ByrnesWebAssist

What version of Data Bridge do you have installed?

Make sure to have the latest version that is available from your account installed.

also, do you have any other WebAssist Extensions installed?

Before installing Data Bridge, did you install the Deprecated Server Behaviors extension?:
http://www.webassist.com/tutorials/Server-behaviors-for-Dreamweaver-Creative-Cloud

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Colin

Yes, I have the latest version - it was the Dreamweaver CC version that was available on the page immediately after the successful payment.
Yes, I have installed the deprecated server behaviors extension.
No, I don't have any other WebAssist products installed, and never have had - this is my first experience of purchasing one.

Thanks very much - your assistance here is very much appreciated.

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Jason ByrnesWebAssist

When you deleted the cache file, was Dreamweaver closed?

both DW and the extension manager must be closed when you delete the cache file.

try restarting the computer, then delete the cache.

if you continue to have problems, see the PM

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Colin

Hi,
Tried that, but no joy - same problem

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Jason ByrnesWebAssist

See PM

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Colin

Have posted in PM.

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Jason ByrnesWebAssist

try step 12 of the Dreamweaver troubleshooting menu to recreate the users configuration folder:
http://helpx.adobe.com/dreamweaver/kb/troubleshoot-javascript-errors-dreamweaver-cs4.html#main_user_config

then reinstall Data Bridge.

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