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Issue with Checkout shipping and billing address going into Pay Pal incorrectly

Thread began 8/14/2013 6:34 pm by Sam Barnhart | Last modified 10/29/2013 4:03 pm by Jason Byrnes | 4720 views | 24 replies |

Sam Barnhart

Issue with Checkout shipping and billing address going into Pay Pal incorrectly

Can anyone help me! I have an issue and no idea how to correct.

My website is www.thetotalcat.com. PayPal is my payment gateway.
Issue:

When a person is checking out using their pay pal account this problem does not happen, all is correct. This problem occurs only when the person is checking out thru paypal WITH a credit card and does not have a pay pal account AND the shipping address is different than the billing address.

The billing address displayed on the paypal window that you are to enter your credit card info is the shipping address that was entered in ecart, not the billing address. If I then manually correct this address and go to the next screen, the next screen shows the correct shipping address.

So pay pal is picking up the shipping address and putting it in the billing address when entering your credit card info.

This problem does not occur if the person is paypal thru a pay pal account. The shipping and billing address come in correctly.

How do I correct?

Thanks for anyones time, Sam

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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Sam Barnhart

Just checking to see if any success

Jason, Hi.

Was just checking in to see if you had any success in finding the issue.

Thanks Sam

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Jason ByrnesWebAssist

I asked for additional information so that i could troubleshoot the issue in my last reply that you have not provided. Without that information, i cannot troubleshoot.

I'll need to troubleshoot directly, see the private message section.

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Sam Barnhart

Info for FTP included

Originally Said By: Jason Byrnes
  I asked for additional information so that i could troubleshoot the issue in my last reply that you have not provided. Without that information, i cannot troubleshoot.

I'll need to troubleshoot directly, see the private message section.  


See private message for FTP info Sorry about that. I thought I had already sent it but was mistaken. Thanks again in advance for all your help. If theres any issue in logging in please let me know.

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Jason ByrnesWebAssist

I updated the confirm page to pass the billing address to paypal.

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Sam Barnhart

Fixing paypal issue

See private message

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Jason ByrnesWebAssist

see pm

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Sam Barnhart

Pay Pal Issue

See private mess

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Sam Barnhart

Still have issue with shipping address

Dear Jason, Hi.
I thought the problem was resolved but unfortunately, its still an issue. Now what is happening is for credit card and pay pal purchases, both are picking up the billing address for the shipping address. Of course there is no issue if the person ordering is using the same address for billing and shipping but if they are using a different shipping address than their billing address, Paypal (our merchant account) is using the billing address for both shipping and billing. Please help. See private message for FTP logon. The store is www.thetotalcat.com. Thanks for your help on this. Sam

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