close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Lost all of my work

Thread began 8/05/2013 10:09 am by zinlover320832 | Last modified 8/05/2013 7:58 pm by Ray Borduin | 317 views | 3 replies |

zinlover320832

Lost all of my work

http://www.mmoliveoils.com/PowerStore453/PowerStore%20Files/admin/design.php

I opened up the admin and all of my edits are deleted. I had saved my work. Please help.

Thank you.

Sign in to reply to this post

Ray BorduinWebAssist

Whenever you save your design changes it creates a folder with the name you used in the webassist/themes directory. While you are editing the theme it saves the updates as webassist/themes/temp_editing folder.

You can look for the files there... if they really have been deleted, then you might contact your hosting provider who probably does daily backups and you can get a version from before they were deleted.

Once you recover your files then we can look into how they were deleted. It could be a permissions issue. Sometimes it can happen that the interface can't write files and that causes it to delete the old theme and then can't create the new one. To be safe you should store a backup of your theme in case it happens again. If you find steps to reproduce the problem then we can definitely get it fixed.

Sign in to reply to this post

zinlover320832

I attached a screenshot of the files frank directed me to. The were all changed this am. What do I do? This is very frustrating. I have lost several hours of work. I had saved my work repeatedly.

Please help.

Thank you,
Stuart

Sign in to reply to this post

Ray BorduinWebAssist

It appears the temp_editing folder had read-only access and wasn't being overwritten. By manually deleting that folder via ftp things appear to be working again.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...