close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Not receiving email (contact )

Thread began 7/24/2013 7:09 am by Kumel | Last modified 9/23/2013 11:30 am by Jason Byrnes | 1965 views | 14 replies |

Kumel

Not receiving email (contact )

I have created a contact form.. but now i m not receiving email.. i not able to understand the problem.
http://www.intralabsindia.com/contact.php

Required files are also attached..

Sign in to reply to this post

Kumel

This is a very urgent enquiry as lots of visitors drop email.. I m not receiving email since 10days.. i just crossed check by filling myself. i didnt receive email at al.

Sign in to reply to this post

Jason ByrnesWebAssist

Who is your host?

depending on your host you may need to set the SMTP Server address. Or you may need to set the From Address to be included as an extra parameter.

There are a couple of problem I see in your set up:

1) You have entered multiple to addresses and separated them by a coma. to enter multiple to addresses, you should click the To Button to enter the advanced To settings, and add each address individually.

2) on the attachments screen, you have added bindings for each of the form elements. the attachments section is to add file attachments, you should not be using the form bindings here.

Sign in to reply to this post

Kumel

Originally Said By: Jason Byrnes
  Who is your host?

depending on your host you may need to set the SMTP Server address. Or you may need to set the From Address to be included as an extra parameter.

There are a couple of problem I see in your set up:

1) You have entered multiple to addresses and separated them by a coma. to enter multiple to addresses, you should click the To Button to enter the advanced To settings, and add each address individually.

2) on the attachments screen, you have added bindings for each of the form elements. the attachments section is to add file attachments, you should not be using the form bindings here.  
Sign in to reply to this post

Kumel

Once again not able to receive the email.

I m facing this problem again. all of a sudden my emails are not getting received from http://www.webgen.in

Please have a look into asap.

Thank you.

Sign in to reply to this post

Jason ByrnesWebAssist

you are using the same address for the from and to address, most hosts will not allow this, the SMTP Server will consider the email spam.

use a unique address for the from and the to settings.

To help troubleshoot, change the redirect page to a PHP page, then you can out put the session:

<?php @session_start(); var_dump($_SESSION); ?>


this session will contain a email status, if this is successful, then the email has been sent to the SMTP Server, you will need to work with the host to determine why the email is not being relayed in this case.

Sign in to reply to this post

Kumel

Sorry about that... i understand i can not use same address for from and to

now regarding troubleshoot, which is the redirect page ? if its the [thank you] page then i did that page to php and inserted : <?php @session_start(); var_dump($_SESSION); ?> at top of the page..

even after that i m not getting any emails. and got this error on thank you page->

array(10) { ["waue_contact_1_Total"]=> int(0) ["waue_contact_1_Index"]=> int(0) ["waue_contact_1_Remaining"]=> int(0) ["waue_contact_1_Log"]=> string(47) "Sending To: kumel619@gmail.com... Success
" ["waue_contact_1_From"]=> string(17) "support@webgen.in" ["waue_contact_1_To"]=> string(18) "kumel619@gmail.com" ["waue_contact_1_Subject"]=> string(22) "Webgen.in Contact Form" ["waue_contact_1_Body"]=> string(6908) " --WAMULTIBREAKWA Content-Type: text/plain Content-Transfer-Encoding: 8bit Your Email Title Goes Here email subtitle area or directions can go here, below the title Form Submitted 9-14-2013 | 12:58 AM MST Name: Email: Phone: Comments: Submit: Submit Additional Notes: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec eget tellus sed justo rhoncus posuere id sit amet arcu. Morbi pretium, enim faucibus facilisis hendrerit, elit. Morbi quis sodales ligula. Pellentesque elementum faucibus elementum. Sed rutrum dui in nisi dapibus molestie. Sed dictum ultricies viverra. In non urna vel nisi dictum tincidunt facilisis nec enim. In vitae lectus mauris. Mauris id sem non risus aliquam pretium at ac ipsum. Cras ac ultrices nisi. Cras ultricies ultricies bibendum. Duis vitae aliquam erat. Nullam justo augue, mattis quis ultricies in, posuere sed tortor. Aenean ornare orci nec felis semper vitae interdum velit ultrices. Ut auctor congue tellus in hendrerit. Aliquam et massa hendrerit leo sodales dapibus non ultricies mi. Morbi non tellus bibendum quam elementum bibendum sit amet vel metus. --WAMULTIBREAKWA Content-Type: text/html

Sign in to reply to this post

Kumel

Alright i made the changes in centre.php the email page. so now i m receiving the emails. but not receiving any contents like name, email n etc.

Attached Files
newwebgen.zip
Sign in to reply to this post

Kumel

ok now i recreated the pages. now its working fine.. havent added any extra codes.. just normal.. please cross check and let me know if its fine ..

but i receive emails only sometimes. i dont know what is wrong.

thank you

Attached Files
webgendone.zip
Sign in to reply to this post

Jason ByrnesWebAssist

It looks like it is set up correct to me, but that depends entirely on your host.

If the email comes through sometimes but not others, that is something on the SMTP Server, you would need to contact the host to have them look into the SMTP server error logs to determine why the email is not being relayed sometimes.

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...